We were staying at the Poly Concierge the 2nd week of February. I thought the lounge got very crowded during breakfast hour, almost impossible to find a seat and total mayhem! It was nice to get a quick breakfast there before going off to the parks, especially since we got pretty tired of eating 3 huge meals everyday! By our last day, I was back to my old schedule of just having coffee for breakfast. The mini muffins in the concierge were the best, though! We watched the fireworks once from the lounge, I never took advantage of the cordials, and they had coffee, but I was disappointed that they didn't provided decaf in the evening, that would have been a nice touch. Now about the rooms. The first room we were given, I found totally unacceptable, it was on the the 2nd floor of Hawaii with a garden view and there was mildew on the shower ceiling and the whole room smelled awful, I couldn't bear to be in it! I turned right around and went downstairs to the conciege and they gave me the same room, only on the 3rd floor with a balcony looking over the quiet pool and this room was much better, although there was a very strong smell of the rug shampoo! Once the shampoo smell died down it was fine, but it took a few days. This is an optional smoking floor, and I didn't detect a single smoke smell in the room, but I did notice it in the hallway. I also did not notice anything wrong with the water, and my hair was fine. I've noticed that you must be assertive when you go to resorts. Many times they will try to stick you in their worst room (which I feel the first one we had was!) and you must tell them that it's unacceptable or else you'll be stuck with it. I can't remember exactly what the number was but it was about midway down the hall looking out at the quiet pool, I think that it was 2072, but I could be wrong. I had been reading these boards right before we left, so I was acutely aware that there could be a mildew problem, and sure enough! Once we were settled in our new room everything was fine at the Poly from there. I think one of the best things about the resort was the convenience of taking the water launch to the Magic Kingdom, from the Hawaii building this is by far the quickest way, and also riding on the water mice, which my 7 yr. old son and husband loved, they did it twice! One time on our way back from the MK in the evening on the launch, we had to stop and wait for the electrical water pageant to finish, and it was truly magical to watch it from the water, on the opposite side that everyone at the Poly saw! That was our first night there and it was the best! The Poly was a very nice resort, but I don't think I'll stay there again, the buildings, IMO, did look drab and there were places in the Hawaii buliding that definitely looked run down, especially the elevator! Next time it's the Yacht Club concierge, now THAT place was just my speed and their pool was really cool!