Please Explain the Resort Mugs

[matu8063]

I will be staying on property for the first time and have heard a few things about these mugs? What are they? Where do you find them? Where do you use them?

Melissa

 

[Mmketeer]

Hi Melissa,

Which resort will you be staying at? Because only some of the resorts offer this option...i.e: Carribean Beach, Wilderness Lodge and Port Orleans. I am sure their are a few others, but I don't remember which ones they are. Most of the more expensive resorts like: The Grand Fla. Contempoaray, Old Key West, Boardwalk and Yacht and Beach do not offer these mugs for drink refills.

Hope this helps...Mmketeer

 

[matu8063]

We are staying at Port Orleans Riverside

 

[Emy'sMom]

When we stayed @ the Poly in 2000 we all bought one of the refillable mugs. Every morning re-filled them with coffee and in the afternoon with soda.

When we returned to the Poly in 2001 we brought our mugs from 200 with us and we were able to use them again.

Debbie

 

[renessa]

Yes, even the deluxe resorts have refillable mug programs! Check this link for all the info!

http://wdwig.com/mugs.htm

Have a great time!

 

[mickey0216]

The OFFICIAL position from Disney is that refillable mugs are good only at the resort that the mug was purchased and it is only good for the duration of the vacation in which you purchased the mug.

I realize that many people have re-used mugs, used them at other resorts, CM's have said go ahead and use, and etc... I am strictly sharing official policy.

I view re-using mugs in the same vein as: smoking in a non-smoking area, passing in a no passing zone, line jumping... it's against the rules, but some people do it anyhow. Besides... if $10 a mug is going to break you, maybe you should reconsider your vacation plans.

 

[DMRick]

I view re-using mugs in the same vein as: smoking in a non-smoking area, passing in a no passing zone, line jumping... it's against the rules, but some people do it anyhow. Besides... if $10 a mug is going to break you, maybe you should reconsider your vacation plans.

As I posted on another thread, in the resort area, I don't view it as the same. Disney doesn't tell me it's ok and encourage me to smoke in a non smoking room. The police don't encourage me to pass in a non passing lane..well, you get the drift.
But at most resorts, you are encouraged to bring back your mugs, and I have yet to hear from someone who, when they asked, were not told it's good forever by CM's or a food court manager. On the other hand, we (collectively) are often being told, even as we purchase..be sure to bring it back on other trips.
I don't think it necessary to try and make people think it's a "break the bank" type of deal..if you can't afford $10, rethink your vacation at all, any more than I would refrain from using a code I saw on Mary's site, just because it's not a newspaper my small city carries. It's still a savings, and one I use...when staying at the same resort.

 

[musicfan]

I asked the CM AT THE CASH REGISTER when I bought my mug last August if you could use it on future trips and she said "yes". And I said are you sure this is WDW policy, because some people say it isn't, and she said "Yes.", so I consider this case closed. You can used the mugs in future trips and not feel bad as of August 2001.

 

[Trekker]

I e-mailed Disney

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On the many internet discussion boards that revolve around WDW, there are many discussions concerning the reusable mug program at the resorts.

Does WDW have an official policy for the use of these mugs?

The main questions are usually:

1.) Can I use the mug purchased at ABC resort at XYZ resort.
A.) If I visit it?
B.) If I split my stay and move there for the second half?

2.) Can I bring the mug from ABC resort back with me on Subsequent trips to the ABC resort forever?

Thanks for a reply as to the official WDW policy on this.

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Disney's reply

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Thank you for contacting WALT DISNEY WORLD!

Please know that the "Souvenir Mug" program at Disney Resorts allow you to refill beverages (including hot coffee & tea) at your Resort for the length of your current stay and is for your resort only. It is not extended to refills at other Disney Resorts or Theme Parks or future visits.

If you have questions or need further assistance, feel free to contact us.

Thank you!

Sincerely,

Online Guest Service
WALT DISNEY WORLD
P.O. Box 10100
Lake Buena Vista FL 32830-0100

 

[SueM in MN]

When my DH bought one a few weeks ago at WL, the sign with the price said the refill program was good for "your length of stay". When he checked out, the CM said "You can refill it for the length of this stay." We have seen similar signs at CBR and PO (although we didn't buy one there).

 

[RCF]

Hi,
I am probably in the minority, but we did not get the resort mugs. We stayed at the AS-Music and our room was quite a walk from the food court, and we did not want to make a special trip back to get drinks. We did not spend many days at the hotel, so it would not have been a good value.

I brought a hot pot and used Folgers coffee bags. I also brought koolaid and juice concentrate in can.

 

[joanne862]

wdisneyw.co.uk lists the Refillable mug prices

Jo




edited to remove link to a cmmercial site

 

[Geri]

Which mug hold more liquid - the tall thin one or the fat one?

Thanks!

 

[musicfan]

Well, the e-mail aside, I intend to use my mug on future visits. They told me it was good, and if it isn't I consider that to be false advertising. I wouldn't have bought the mug if it wasn't good for future trips. They should train their CMs if that is indeed their policy. But, as usual, the left hand of Disney doesn't know what the right had is doing, and they give you five different answers depending on who you ask. So I'm going with what they told me at the point of sale.

 

[gepetto]

Originally posted by Geri
Which mug hold more liquid - the tall thin one or the fat one?

Thanks!

Geri, the lady at AKL told me they were the same. I measured them and the fat one holds more.

I use my mugs every day. They're a great souvenier.

 

[Geoff_M]

Ah, the "great mug debate" rages on...

The police don't encourage me to pass in a non passing lane..well, you get the drift.

But even if a police officer says it's OK, that doesn't make it legal. Try telling the cop that pulls you over 20 miles later "You can't give me a ticket, an officer 20 miles ago said it was OK!!!".

...and she said "Yes.", so I consider this case closed.

It is until the next CM tells you it isn't OK. Just as some CM's have told people that it is OK, others have, and do, give the correct policy when asked.

They told me it was good, and if it isn't I consider that to be false advertising.

There's a novel argument. But your recourse would be to ask for your money back, instead of feeling you should allowed to continue to ignore the policy.

But, as usual, the left hand of Disney doesn't know what the right had is doing, and they give you five different answers depending on who you ask. So I'm going with what they told me at the point of sale.

Proper CM training does seem to be an issue. But there's only two answers I've heard of. Every time you call or write WDW directly the answer is consistent: "One mug, one resort (plus sister resorts), one visit." Of the CM's working in the food service areas, some give the correct policy and some don't. But CM's don't set policy. But I'm not going to adopt the mindset that because one CM at Port Orleans in 2000 told me it was OK, then by Jimmeny Cricket, it's OK.

 

[DMRick]

But even if a police officer says it's OK, that doesn't make it legal. Try telling the cop that pulls you over 20 miles later "You can't give me a ticket, an officer 20 miles ago said it was OK!!!".

Does sound a little funny taken out of context as a stand alone statement, doesn't it..LOL? You'd have to know what was going on in our city with our local police right now to really see the irony of that statement.

No normal police officer would say it was ok to speed..that was why I used that analogy. However, in Disney, it seems every CM (and food court manager) says the same thing..bring 'em on back. I bet if you say..the CM at breakfast said it was OK to refill my mug..the lunchtime CM would believe it..since CM's are always sayign it. A little different. I have asked each time..as soon as someone at the food courts tells me no, I won't use it.

Same with the no smoking in no smoking rooms..NO CM say sit's ok. Another reason I used that analogy.

It is until the next CM tells you it isn't OK. Just as some CM's have told people that it is OK, others have, and do, give the correct policy when asked.

Have you never heard of rules that are there in case the "rule-maker" wants to have the rule in case it gets out of control and needs to be enforced? I have..and I believe this is one of them. Sometimes, owners give managers the right to "not go by" the rules.

Obviously, you have to do what feels right to you.. I would never fill up a mug that I haven't been given permission to fill up.

Did you know that if you write to Disney, they will tell you that the transportation is only to be used for those with Park hopper passes? One of our friends sons is a bus driver there..he has been told, unless there is a problem, not to "card" people....another "gray" rule at Disney. There if needed.

 

[Geoff_M]

it seems every CM (and food court manager) says the same thing..bring 'em on back.

It may seem that way, but over the course of these debates there are been more than a few people who have reported that the CM's in the food courts have cited the correct policy when they asked.

I have..and I believe this is one of them. Sometimes, owners give managers the right to "not go by" the rules.

I agree. But it's one thing to do something after being told "OK" with a wink and a nod from a CM and another to assume that it's a given that it's always OK to do something and telling others that they can do it too.

 

[thewiz49]

In summer 1999 there was a sign at WL that said "Free refills for Life". I assume they didn't mean for life only if you never leave WDW.

 

[DMRick]

But it's one thing to do something after being told "OK" with a wink and a nod from a CM and another to assume that it's a given that it's always OK to do something and telling others that they can do it too.

I've not gotten the wink or nod, and never said I did..just been told it's OK to refill previous mugs...and I've never told anyone that the sign says anything other than what it says..good for your stay. All I see is people telling other people their expreriences, and that it seems to be a rule Disney doesn't feel needs enforcing...again, maybe it's a good will thing for them. I seldom find that CM's tell me anything but what they have been trained to tell me.

I'm not changing my postion however, just because you change my wording..unless you meant someone else said they got the wink and nod..I know I didn't. I have missed the posts where people were told at the foodcourt they couldn't re-use mugs.

I will be buying new mugs in May, since we are going to another resort..Disney doesn't seem to have a problem letting us know that rule is enforced...and since it's their rules, I'll let them dictate what parts they decide to enforce..and have no problem with it either.