Let me clarify a few things. First the first post came while still venting. Second the manager at the Beach club agreed with me on the following points. Not sure if I wa clear originally on these: 1) I was using Disney Mobile Magic App, Disney's official app on Verizon. So for a cast member to acuse us of lying did not sit well. 2) The cast member said if we had showed up at 9, instead of 9:02 we would have been seated and served. For 2 minutes and to say that two minutes made a difference seems unreasonable. 3) The first three times we asked to see a manager we were told no we did not need a manager. The hotel manager at the Beach club was appalled by that part of the story especially. 4) The Cade member in charge at city hall did not seem to take an interest in our story. To Kevins point I am not sure what I expected other than concern from the CM at city hall. I felt the people at the Plaza had been rude and accusatory. Thanks to Mark (podium CM) and Jason (waiter) at Ohana we did feel good again about Disney, but that should not excuse the bad show by the CM's at tne Plaza. Also, when we asked at the Plaza why take an 8:46 reservation, the answer was we didn't the computer system did. Once again a rude remark that nothing had been their fault. Disney is about team play and u help everyone. The CM' s at the Plaza seemed very me oriented. Thanks to Bill (Beach Club), Mark and Jason at Ohana Disney magic was restored. Can not say enough great things about these CM's. For myself, we did move quickly to get the kids fed and got to the Poly about 9:30. Also, I have posted before ad toothdoc, I changed phones and could not remember my password I used. So I got a new board name. Finally, for those who ate attacking, you don't know me, we were not looking for anything and gladly paid for an excellent meal at Ohana. I am also running the Goofy, my first ever half and full marathons simply to raise money for Make A Wish kids to come to Disney. I only agreed to this insanity if my friends would help raise money. So that's me.