Kroger Delivery Issues??

[elvispursley]

I'm currently on hold with Kroger customer service as I've been trying to place a grocery delivery order for tomorrow and keep getting an error message. The CS rep told me I'm getting the error because my billing address (in WA) doesn't match the delivery address (OKW)?!!
Is this something that regularly happens?? I feel like my disney stars are not aligned with all the problems I'm having with this upcoming trip!.

UPDATE: Have been told I can't place an order because billing address is out of state and I should "shop in person"!!! So all the time wasted making my order was pointless. I'm really disgusted and I can't believe that Kroger does this. Is this typical for people who try to order from out of state?? I don't seem to have trouble from Amazon, Walmart, or using instacart from out of state. ARGH!!

 

[Dave006]

The CS rep told me I'm getting the error because my billing address (in WA) doesn't match the delivery address (OKW)?!!

Are you using the regular Kroger app or this web link for Orlando area Direct delivery: https://www.kroger.com/rp/grocery-delivery/orlando-fl

We use the web site for Orlando since we don't have any brick & mortar stores here in Florida.

Dave

 

[elvispursley]

Are you using the regular Kroger app or this web link for Orlando area Direct delivery: https://www.kroger.com/rp/grocery-delivery/orlando-fl

We use the web site for Orlando since we don't have any brick & mortar stores here in Florida.

Dave

I was using the regular app. I’ll try the link. Thanks Dave! I’ll report back

 

[Anthony1971]

There HAS to be a billing address and delivery address otherwise they are using the delivery address zip for the credit card and it will not approve. Likely the store does not have the ability to do this and few employees will understand. In person is different as you physically use the card.

 

[Simba's Mom]

Yes, please do report back! We want to place an order with Kroger when we're at OKW next month.

 

[leebee]

You have to use the weblink. You can't use an app as there aren't any Kroger stores in Orlando/Kissimmee. We've ordered from them 3 or 4 times with no issue, and will do so again in November.

 

[elvispursley]

Ok, I must be a complete idiot or have the worst luck. Tried the link, had to make a new login. Spent an hour “shopping”, go to checkout and same error code. At this point, it sure what more I can do. I guess we’ll order from Amazon or Instacart from Publix. This was a bust and sadly, a waste of several hours. Thanks everyone for the help.