OneTreeHillAddict
CNC Photography of Myrtle Beach, SC
- Joined
- Apr 14, 2008
- Messages
- 3,100
ADR's... Part 4
Well today I was finally able to book our final ADR, breakfast at O'hana on our last day. Again we had no problem getting the time and date we wanted and had another very nice CM on the phone. So now all our ADR's are booked, and hopefully by the end of the week our tours will too. Then I can post the updated copy of our itinerary.
Now on the whole I have been pretty happy with the ADR booking process this year. I have to admit all the changes they made did really annoy me, after all I like to have everything planned out as far out as possible, so the new 90 day rule isn't ideal. And the system seemed rather confusing too, I really wasn't sure when I could actually book. However once I could finally book, on the whole I was pleased with the CM's I spoke to, they were generally really nice, and 1 even made some recommendations. However, when I phoned up yesterday I was very upset and annoyed with the CM I spoke to and her rudeness and attitude. When I booked the second lot of ADR's, like I said before, I thought I could only book the last 3 of my first hotel reservation but the very nice CM said I could book the ones for my Poly reservation too under my first reservation, apart from O'hana as it was 11 days out. She also told me I could book O'hana tomorrow, great. I had to phone back again to book The Wave as I had forgotten, and another CM again said it was fine to book under my first hotel reservation and again confirmed I could book O'hana the next day. So I phoned up to book O'hana the next day to be greeted by a rather rude CM who just would not listen to what I had to say. She told me that the second lot of reservations shouldn't have been made and when I tried to ask her something she just started going on and on about how she plays by the rules and does everything by the book and every time I tried to say something she just kept saying the same thing. Eventually I managed to get a word in, to tell her ok I understand the rule and understand I can't book O'hana yet, but just wanted to check my other reservations were still ok and that they would still be valid. Instead of just telling me yes, which was the final outcome, she spent about 5 minutes going on about how they shouldn't have been taking again. I was so frustrated, I had been waiting on hold for nearly 20 minutes to book an ADR which I couldn't actually book, and was then literally shouted at like a kid on the phone for something that was not my fault. After she eventually confirmed our reservations were still valid (and then had to add that they shouldn't be again), she then put on a nice voice and said "Is there anything else I can help you with?"... Um what, no thanks, not from you Mrs. I just really hope that when we do get there that they are all ok.
That's when you ask for a supervisor or other caller. I can't stand those kinds of people. I had one argue with me the other night about the Grand Gatherings. She kept saying they could not be booked 180 days out. She did it in a nice way...just bullheaded like she knew everything. So I said, "Honey, are you working in the Grand Gathering department?" She said no so I told her to put me through to them...which is what she should have done to begin with!
Many times I find out that I know more than a lot of CM's. That should not be the case! Disney needs to train them better!
. So where better to have a fairytale wedding than the home of fairytales and princesses themselves, and my absolute favorite place on earth. 
. But here is what I would like to know from you guys... 
