Ordering online and order fulfillment

[KBoopaloo]

I ordered 2 bracelets from Alex and Ani on December 2 and they still haven't even shipped. I am so frustrated.

 

[RitaZ.]

I received notification about 10 mins. ago that my order from Ulta has shipped.

I hope all of you waiting on orders from Kohls receive them before Christmas.

 

[cheerful chickadee]

I am having a so so time with online orders this year. I've ordered a lot from amazon and so far so good on everything. *knock on wood* still waiting on 2 items.

My DD's big gift this year is the Barbie Dreamhouse. It was on sale on the toys r us website ($25 off) I went into the store location closest to our house to buy it and of course it was not in stock. They said ordering ship to home was unavailable but I could order it ship to store so I did that. They had to price match their own website to get me the sale price. They tell me 5 - 10 days to get it, they will email with conformation it has arrived at store. I am at 6 days out and still no email which is fine since we're still within the window BUT if you go on the website right this minute you can order it to pick it up in store within 1 hour. I called the store and asked if they could fulfill the order with their stock and they said no unless I want to cancel my site to store order and buy a new one for store pickup...at regular price since the sale is over. ay yi yi. I will wait. I'm just crossing my fingers and toes that it does arrive, DD will be so excited when she sees it on Christmas morning!!

other issues I've had so far are with store websites saying things are in stock and then arriving at the store to see they do not have the item in stock.

 

[Neesy228]

around halloween the disney store had a promo for like 25% off your entire order, plus free personalization on all the personalize-able items. i bought all the toys for my nephew's and DF's goddaughter then, including a personalized mickey onesie for my nephew because he's coming on our trip in february. i got an email two weeks later saying due to the increase demand for personalizations, my order would take longer than expected. i emailed guest services and said it was unacceptable, if they couldn't meet the increased demand caused by hosting a sale, they shouldn't be having a sale. so they shipped out everything else but the onesie. a month and a half later now and i still don't have it.

I went through this exact thing too. Ordered on 11/3, personalized items. Got the same email. My items (fleece throws) finally arrived just a couple days ago. I never received a shipping notice, the box just appeared. Hang in there! Hopefully yours are on the way!

 

[sunshinehighway]

I have had a horrible time with Kohl's. I placed my first order on the day before Thanksgiving, and even though the order status shows shipped it never left their warehouse. I called Fed Ex, verified with them and they said it was never requested for pick up, just the label requested.

So...back and forth with customer service at least 3 times and they were "certain" it would be here LAST Monday or Tuesday...still nothing. They (Kohl's) tried to tell me that Fed Ex wasn't updating their tracking info on their website. I told her I talked to Fed Ex and they assured me that it hadn't been in the hands of a Fed Ex handler, period.

SO...in her best customer service wonder...she decides it would be best for me to place a second order "just in case". She was going to change my first order to a "mis-ship" and credit me back the charges and then re-order it...but she emphasized over and over that there was no doubt in her mind I would get the items from my first order.
Upon trying to re-order, of course only the socks were available (which was NOT what I was concerned about - but she did order a comparable Doc McStuffins item for my niece).

The very next day I get an "updated shipping info" from Kohls from the first order - saying there was an additional tracking #. I'm thinking "yeah - it's on it's way". NO.
And that very same day one pair of yoga shorts from the original order came and nothing else. The tracking # matched the new one they gave me literally hours before.

I have called, sent an email with NO reply whatsoever, and my original order STILL hasn't been credited.

All I wanted was for them to fess up and admit that the remaining items in the first order were NOT shipped on that original tracking as stated on my order status email and credit me. The tracking # STILL shows San Bernadino, CA and hasn't changed since the very first day.

I am so peeved right now. I haven't gotten a gift certificate offer or anything. I'll know better next year. I just went out and purchased replacement items at this point. If I have to take things back (if I get them) I will but I shouldn't HAVE to.

The thing that has me so mad at Macy's is I just wanted them to admit they messed up and didn't process the order. If they had processed the order within the time frame the pot on their website, it would has still been instock and their would have been no problem. Just admit you "lost" the order until I called to check on it. I didn't want some irritating lecture about how they were having a sale.

My Kohls stuff shipped yesterday. I think that's the only Internet order I'm waiting for.

 

[threecrazykids]

The thing that has me so mad at Macy's is I just wanted them to admit they messed up and didn't process the order. If they had processed the order within the time frame the pot on their website, it would has still been instock and their would have been no problem. Just admit you "lost" the order until I called to check on it. I didn't want some irritating lecture about how they were having a sale.

My Kohls stuff shipped yesterday. I think that's the only Internet order I'm waiting for.

I agree. If they can't fulfill the order in the agreed time frame, that's ok - just TELL ME. If they say they are going to ship it by Dec 5th, then I expect it to be shipped by that date. I understand delays - just email me and tell me it's going to be another week.

I just get frustrated because I don't want to continue to hold out hope that items will be here before Christmas. If they can't guarantee the item by a second ship date they should credit me back. I am trying really, REALLY hard to stick to my budget this year and I am not leaving a whole lot of "wiggle room". I don't want to have to dip into other funds to cover those items. I ordered them in PLENTY of time before Christmas. There was no notification of back order, unavailability, etc. so there is no reason for me to think it wouldn't be here by the 2nd week in December. ESPECIALLY when the order status is SHIPPED. Not "in fulfillment". And then you re-order 2 items and those two items (SOCKS being one of them for cryin' out loud) are still "in fulfillment" almost 2 weeks later? Come on.

I don't want 5 boxes of items showing up on Christmas Eve and them considering that "there by Christmas". Christmas is on a Wednesday this year and a lot of people will be having their celebrations the weekend before and have accounted for that...the stores really should know that as well. If they were on delays for a week due to weather, fine. But 2 weeks later and STILL "in-fulfillment"? Not cool Kohls, not cool at all.

 

[moon]

I have done 100% of my Christmas shopping at Amazon. My kids are older, so are getting a kick out of the UPS truck arriving on a daily basis. They are eyeing the boxes trying to figure out what is in them, trying to guess if it is one thing in the box or 3. It has become a fun holiday tradition They were really bummed when they realized the two xbox 1's were for the neighbors.

I have put in about 30 orders and they have all arrived within the 2 day Prime delivery or earlier.

Except......

for the 70" TV.

Like you, that was delayed by a couple of days. However we were having weather, so it was stuck in Arizona (we are in Colorado.) I fully understand the weather delay

What bothered me is that an adult was required to be there for delivery. Our delivery window was from 9-12 one morning. My husband worked from home during that time.

At 10:30 the shipping company (Pilot) called to reschedule the shipment. Ummm...they knew the TV was not there when you loaded the truck the night before. They should have called or e-mailed and said there was a weather delay. Then DH would not have stayed home.

They did deliver it during the next delivery window two days later.

However, I have to take part of the blame. I did check the tracking information that previous night and did see it was still in Arizona. I could also have picked up the phone to confirm or reschedule delivery.

If they ship you out another TV, it will be the same model as you ordered.

Edited to add:
Is there an Amazon Lightning Deal addiction program? I downloaded the app on my phone and dang if every time I look at it, there is something listed that is on one of my family's lists. At least with Lightning Deals, the price is good or better than many of the other places I have looked locally - and bonus, no tax. Although that may end next year. Our little town is looking at requiring us to declare online items to pay the sales tax.

Oh, I understand delays due to weather, but them having me waste a whole day waiting, being told after each call that the TV "would be there any minute" or "it'll be another half an hour" when the TV hadn't even arrived to my city? That's what I found unacceptable. And CEVA's tracking is a joke.

After a bunch of calls and emails, I was told the TV would be here on Saturday and received a confirmation email saying that the arrival window on Sat would be between 8 and 2.

So on Friday I get out of bed, check my email and for some reason decided to check Amazon's tracking. It said "out for delivery". I called CEVA, and yes, the TV was out for delivery. CS gave me the driver's name to know at what time the TV would be here.

I call and he tells me "I'll be there in about six minutes"...whaaat? OK.

So that's the story. CEVA was horrible, but at least the delivery guys were wonderful, and the TV finally arrived, after days of frustration and lots of call and emails...but it is here.

 

[luvmy3]

Well the right color wallet was back in stock today so I ordered it and hopefully the guarantee that it will be here before Christmas holds true.

I hope you all get your packages in time

 

[bellanotte10]

Placed two disney photopass orders literally within minutes of each other. One got here the other day, one is no where to be found, although they both shipped the same day.

We've been getting a lot of mail meant for the neighbors lately, so i'm hoping someone didn't get my pictures! Although what my neighbors would need with pictures of my family from Disney is beyond me...

Luckily the order with the christmas presents is the one that came!

 

[afnaechiquita]

I went through this exact thing too. Ordered on 11/3, personalized items. Got the same email. My items (fleece throws) finally arrived just a couple days ago. I never received a shipping notice, the box just appeared. Hang in there! Hopefully yours are on the way!

yea, foot in mouth, it came the day i posted this still waiting on one more item that thinkgeek left out of my order before i can ship my package to my family, so disney no longer gets the blame for the late christmas presents!