You know, although I would do CL at BC again in a heartbeat, and I wish I were there RIGHT NOW and overall was really pleased with the service we got, there really wasn't anything done for us "out of the box" by the CL staff. There were two occasions when, in retrospect, someone could have stepped up and done something to make the stay more special for us. Again, this is not a complaint, but just where there could have been room for improvement.
The first was our last day. The night before, we went to DTD and DD designed a t-shirt. We were told that we would have to go back to DTD to pick it up because it was too late to arrange resort delivery. When I was at MK EMH solo the next morning, I realized that it would be a complete PITA to go back there, and would mean that I would spent a bunch of time on a bus, or a bunch of money on a taxi. So, I texted DH and asked if he could ask the CL staff if they could arrange to have it picked up for us. He asked, but they told him no, they couldn't do it.
I really didn't think he asked properly (sometimes people have a harder time saying no to me! He is just too nice! LOL) so when I went back, I found a different CL and asked, and she arranged it for me, which was so lovely. I hadn't made any other requests of CL since the gift baskets on arrival so I didn't feel so bad. They said that they would get their "runner" to pick it up, and later that day, the t-shirt was in our room. It really added to the last day to have that done for us, and I surely appreciated it, but I wish that they hadn't turned down DH when he first asked because it was a bit of added stress to our morning knowing we would have to take time to head back to DTD. Why did they say yes to me and no to him???
Second, I have to say that I was quite disappointed that CL didn't do anything to make DS's day of misery (he spent a day throwing up from sunstroke we think) any better. The morning he started being sick, I let them know so that they could send up housekeeping (caught us all by surprise. ew). It took a couple of hours for housekeeping to make it to the room, and DH had to call multiple times in addition to me telling the CL staff. Because of the noise and disruption when they came in to clean the room, DS wanted to leave and the only place DH could think to take him was the CL lounge (I probably wouldn't have, because what if it turned out to be gastro? But DH didn't know what else to do). That was all you could do, and once they got there they did an AWESOME job in cleaning the room. However, nobody checked with us at any point during that day or the next to ask how he was doing, or if they could do anything to make him more comfortable or even to see if DH needed anything. I told CL staff that DD and I were leaving DH alone in the room to care for DS before I left when I stopped by the desk to get a couple of movies for DS to watch. I told them how guilty I felt about DH having to spend the day in the room with DS while we went to the parks. It wouldn't have cost anything for someone to call DH to ask him if he needed anything brought to him from the lounge, or just even to call and see if everything was all right, and would have made DH's day much better since he was trapped in there! Also, during the hour that DS spent in the lounge while they were cleaning the room, he was so sick that he put his head down on the table and went to sleep like that. Nobody came over to check then either! I was kind of disappointed by that, especially when reading about other people's experiences.
We also didn't get 5th floor check in, which surprised me, and we weren't greeted by name when we got off the bus (we were the only family to get out at BC). Now, I DIDN'T CARE about either one little bit, and if I hadn't read other people's experiences on here, then it wouldn't have even been a blip on my radar.
The only thing "out of the ordinary" that CL did for us during our trip other than getting the t-shirt was to add some extra chocolate and Twizzlers to the gift baskets for the kids.
Again, this isn't by way of a complaint, because I had a phenomenal stay and can't imagine staying anywhere else for our next trip, but those were a couple of opportunities where the CL staff could have stepped up, and I was a teensy bit disappointed that they didn't. Maybe reading about so much "pixie dust" had my expectations up higher than they should have been!
All that said, I found the staff friendly, always said hello and had a kind greeting. I didn't chat much with the staff either, so I wouldn't blame them for not knowing our names or being more specific in their greetings.
Take those comments for what they're worth!
and weren't at work while we were there 
Oh well, maybe next trip.
