jtowntoflorida
Looking Like I Can't Really Afford To Go To Disney
- Joined
- Jan 17, 2011
- Messages
- 5,540
Definitely - From what I can gather dining reservations for particular restaurants seem to be tied to different systems. (Because sometimes you won't be able to look up reservations for certain restaurants but others work perfectly well). Releasing ADRs back to the pool seems to sometimes happen instantaneously or sometimes takes up to an hour to appear on the system. It implies to me there's another system in there that's responsible for collecting the freed reservations and putting them back on the chart and it's not always working (because its behavior isn't consistent).
This is going way off topic as far as SWW goes, but I do think your theory makes sense. If you think of MDE as what it really is...which is just a pretty somewhat functional most of the time customer dashboard that displays all of a customer's information in one place...then it makes sense that the feeds that MDE receives may not always be stable and may result in timing differences in the system. If you have an ADR that isn't showing in MDE that doesn't mean the ADR doesn't exist...it means the feed from the ADR system into MDE somehow got interrupted, and you can reconnect it easily most times by linking the ADR to MDE using your confirmation number. This is why I always tell people not to panic if something disappears from MDE and just to wait to see if it reappears. MDE isn't really the system of record, all it does is display what is in the underlying systems of record, whether that be a restaurants ADR system, a resort reservation system, or even the FP+ system.