Rusty2rules
Old enough to know better
- Joined
- Sep 4, 2015
- Messages
- 810
Wowza! I think I could have done a better job than that customer service rep. I’m glad they called because they got good feedback from you and they obviously recognize you as a loyal customer but I can’t believe they didn’t have anything compelling to say.
I hinted around the main reason for this trip is Galaxy's Edge and, if I miss out on riding Rise of the Resistance, it was going to ruin my trip. I was hoping he'd say something like, well, since you're such a loyal, long time customer, let's go ahead and set you up with a reservation. But no such luck. LOL
Oh, that's something else. I told him, whatever you do in regards to FP, I really, really hope you don't make everything a virtual queue because that just seems like a pain in the butt. I don't want to have to get up at 7 am every morning to line up my virtual queues. I don't want to walk around the park all day looking at my phone waiting for a spot in a virtual queue to open up. He was pretty non-committal to that - just like the rest of the conversation - but I got the impression that's not in the works.
He sent me an email a few hours later that said, "Once again, I am truly sorry for your disappointments with the phased reopening of our Resort. I have shared your concerns with appropriate Leadership in the areas we discussed."