The resort seemed lively, but it wasn't crowded to any extent that we felt uncomfortable. The pool was busy during the day, but that is anywhere you go these days!
As much as I like Victoria Falls Lounge - we stopped by for a drink after dinner at Jiko and found it to be a little too loud and full for our taste. Its right above Boma - which was hopping and it was full of people waiting for tables. We still prefer Territory Lounge at WL - it just doesn't ever seem to get that busy.
As far as bus transportation goes - it was fine, but it wasn't my favorite. We never waited more than they alloted 15-20 min for a bus (except for Sat night and that was to be expected). It was random as to whether or not the bus was full or not. I will say that I felt the AKL stops at the theme parks were far away - either at the end or next to it (can't say for MGM). Our feet were pretty far gone, but we went pretty hard too.
We decided that this is a great place if you are going to stay for a weekend - go to AK and just hang around the resort. It is a bit far off to run back for an afternoon nap or swim. The only downside to it is that since it is a great weekend resort - its busy on the weekends.
But as far as it seeming dark - we felt it was more romantic and relaxing in that way. The staff was outstanding and we really don't have any complaints. I wouldn't say its one of our favorites, (we're MK people) but we thoroughly enjoyed it and would stay there again with no concerns.
My suggestion for those staying here would be to plan as much as you can without afternoon breaks - this resort is a great place to lounge around in the mornings. Spend a long morning or a long evening here - or if your feet are in better shape than mine afternoon breaks would be no problem!