Now I know why Kmart is doing so poorly...

[Jeafl]

I bought 4 light sets in there on Saturday, and never paid attention to the charge slip when I signed it. We decided we didn't need them, so I went to return them today. When I got to the service desk I noticed that they had only charged me for 3 sets. I told the lady about the mistake and she said I couldn't return the 4th set because I didn't have a receipt for them.

I told her I didn't expect the money for the 4th set, I was just returning them because they made a mistake by not charging me for them in the first place. She insisted that she couldn't take them back without a receipt. So, I got my money back for the 3 sets I paid for, and she wanted me to take the 4th set home with me, even though I never paid for it. I ended up just leaving the lights on another counter and hoping she didn't notice. Nothing like encouraging your customers to shoplift...

 

[luvtogo12]

That is so funny.
It certainly would explain some of the difficulties they are facing.

 

[WebmasterMaryJo]

<font color=navy>Sorry, Jill, but I'm snickering over here.

 

[BethR]

That happened to me at K-Mart too, Jill. I bought 2 shirts and they only rang up 1. I returned them both because neither fit and that is when I noticed that there was only a charge for 1. But this lady took both back though. Of course I was only credited for the one that I had paid for...

 

[Rajah]

What service. I wonder if she ever noticed?

 

[faith]

I hope Kmart makes a go of things. The three in our surrounding area have definitely improved in the last few months. Cleaner, friendly staff and more merchandise. No, I don't have any Kmart stock, etc, but I'm afraid if they go under Walmart will have such a monopoly that their prices will soar.

 

[Saffron]

LOL! What can you do! You tried!

 

[C.Ann]

Yup! That's Kmart for you.....

Can anyone say, "bankruptcy"???????

 

[Beauty]

lol....it doesn't surprise me though....the one here hires the most inept stupid people I have ever met. I mean they know NOTHING! I don't expect ours to make it much longer especially since they just opened a Super Wal-Mart.

 

[#1 Disney Fan]

That's really sort of funny.

 

[C.Ann]

I really have to wonder who the heck is in charge of Kmart..

Two years ago they built a HUGE Super Kmart in one of the towns up near the lake.. It was late summer when they opened and I didn't want to fight the "Grand Opening" crowds so I figured I would check it out the following summer..

Guess what? Went back the following summer and had to fight the "Going Out Of Business" crowds instead!

What were they thinking??? It must have cost MILLIONS to build that store!!

 

[AMClvsMKY]

While at my DS's soccer game the other day I overheard an employee of KMART saying that they have a list of 500 stores that will be closing starting in January and then 100 more after that.

 

[Kermit]

Oh my! I can't decide if that's sad or funny. I've had similar things happen at other stores, and they've always been willing to take the merchandise back.

 

[JulesMom]

 

[Lars624]

The Kmart in my town is HORRIBLE!!!
I went in last week to pick up a few things they had on sale and as I was leaving I noticed they hadn't given me the sale price on some crackers. They were buy one get one free & I was charged 2.00 for each one, so I went to the service desk to show them the receipt & since I wrote a check they had to give me 2.00 on a gift card. What a pain! The store here is so awful (dirty, bad service, no merchandise etc.) I don't think I'll ever go back to use it.