Modifications, Cancellations and Refunds
We understand how much excitement, thought and time goes into planning your visits to Walt Disney World Resort and realize some of these changes may be disappointing. Please know we will be here to help you, as our Cast remains focused on delivering magical experiences and incredible storytelling for everyone who visits.
During this unprecedented period, some of our policies and offerings have been modified:
Tickets
Partially used multi-day theme park tickets with a usage window impacted by park closure, or date-specific theme park tickets purchased through June 6, 2020 with a valid use period beginning March 12, 2020 or later, will automatically be extended to use any date through September 26, 2021. If you are unable to visit by September 26, 2021, you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date.
Florida Resident Discover Disney Tickets may be used through September 30, 2020.
At this time, Guests will only be able to visit one park per day. If you have a ticket that includes the Park Hopper Option or Park Hopper Plus Option, we have several options available to you:
- Ticket Extension: You may use your current date-based ticket by September 26, 2021 with the existing add-on options, should the options return by that date.
- Ticket Modification: Resort Packages with tickets may be modified or cancelled. To discuss your options, please call the Disney Reservation Center at (407) W-DISNEY or (407) 934-7639 beginning June 22, or contact your travel professional.
- Ticket Cancellation: If you do not want to use your ticket, you also have the option of cancelling your ticket or package. To discuss your options, please call the Disney Reservation Center at (407) 566-4985 beginning June 22, or contact your travel professional.
https://disneyworld.disney.go.com/experience-updates/parks/