New Ticket Upgrade Policy?

[damo]

,It's basically what All Ears told me in summarization. They don't know if it is true or not.

Gah! That was pretty nervy of them!

 

[bumbershoot]

honestly, I wonder how many people actually know about price bridging at all. Or how many people have any idea about upgrading their tickets, etc. The DIS is only a small fraction of the people that go to Disney. Just closing a loophole for those in "the know". I.E. the loyal fanatics.

I'm sure there are plenty of newbies who find themselves with more time than tickets who don't know you can add a day, but find out they can. And I know it's all about "upgrade to an annual pass" (though honestly I don't have a visual memory of this at WDW, mainly because my memories of our last trip were obliterated by illness).

This isn't/wasn't a loophole, it was a policy.

We'd have to have more sources to confirm or disprove the policy.

On its face, it doesn't seem like a policy that Disney would adopt as
it slashes the life from Disney's established and authorized ticket resellers.

Time will tell.

Exactly. Think of Anaheim. From what I understand, the only ticket sellers that give discounts are TAs. Not just companies that sell tickets. (though I suppose UCT is a TA as well, even though I barely notice that part of their site) Regardless, the discounts are utterly minimal.

But if this is true, it wouldn't really surprise me. Disney Parks seems (as an entity) to want to destroy all the cool, neat, interesting stuff that Orlando has that Anaheim doesn't and Anaheim has that Orlando doesn't, and make them all one same-same blob.

Wouldn't surprise me, but I'm not going to assume it's true just b/c AE says it.

I submitted a menu change to them once. The menu had changed MONTHS before I submitted it. And it took about 6 MORE months for them to put it on the site. It was a pretty big menu change out in DL, that changed everything about the restaurant that many people liked there, but they delayed updating it for getting pretty close to a year.

So I hardly trust them at all.

I would think so if this is true. I guess Disney wants the whole pie.

They already had it, though. Who sells the tickets to resellers, after all?

I read about it on Facebook from a trusted person in a private Disney group before it was posted here. She called Disney directly and they confirmed it. I don't know when allears posted it, but it was posted on Facebook 3 hours prior to this thread being started.

And anyone could call Disney directly and get a different answer.

Which is, again, incredibly stupid. What would be the point of buying them anywhere else, period? I know I wouldn't. I wouldn't want to deal with that kind of crap from third party sellers. I'd just suck it up and pay through Disney, but it will again, cap how many times I can go and spend money there.

If you had no plans to upgrade, and if the sites still have a discount, why NOT use them, though?

The only time we upgraded to an AP it went absolutely perfectly. It was less than a month from stargazer's experience, it was at the SAME Guest Relations, and it could not have gone more perfectly if I'd dreamed it.

But it was still somewhat stressful. That was our first trip and since then we've just bought what we wanted.

I believe that UT charges a restocking fee for returned tickets. It's 5% of the total cost of your order. You also would have to pay to ship those tickets back using a guaranteed type of delivery method (USPS Priority Mail with tracking, FedEx, UPS, etc.) It might not be worth it in the long run.

Let's all hope that it doesn't come to this.

I bet that with this craziness, if it's true, they'll have a heart.

 

[smitch425]

OK, so I will never look at All Ears the same again. It's a rumor and a guess on All Ears part. The short, summarized version.

Carry on.

Someone earlier in the thread mentioned that the author (or site owner??) had just left on a big excursion, so maybe that is who they are referring to in their email reply.

I first read about this on Facebook, not allears, and the person who posted it got it directly from Disney, so I would not be quick to dismiss the information as rumor.

 

[rt2dz]

Someone earlier in the thread mentioned that the author (or site owner??) had just left on a big excursion, so maybe that is who they are referring to in their email reply.

I first read about this on Facebook, not allears, and the person who posted it got it directly from Disney, so I would not be quick to dismiss the information as rumor.

I'm not sure where to start, so if this seems disjointed, I apologize.

All Ears was started by Deb, but is really ran by a staff. It's huge. I've noticed over the last few years, it's slow to update and I think there isn't enough staff to handle things. And I use the term "staff" loosely; I don't think many are, if any, are paid.

Interested to know what Facebook page you read this on? Disney's?

The reply from All Ears said they don't know if it is true. That it is a rumor and they are guessing. They gave why it is an educated guess, but part of that was unreliable.

My only point is, we don't know if it is true. All Ears doesn't know if it is true. It will be interesting to hear the other reports. Several have contacted UT, but I have also contacted a few other groups/contacts.

It's going to turn out that All Ears is really wrong and ruined their credibility, or they are really super intuitive (perhaps lucky).

I am in no way saying the issue is settled.

 

[rt2dz]

I should add' that All Ears is saying that they don't believe upgrading to APs will be disallowed, but no price bridging. My conclusion to that: if you upgrade to an AP, you will pay the resellers profit twice. Once to the reseller and once to Disney.

Whether or not it is possible to arrange to see what a reseller sells the ticket for, idk, but when I did my upgrade for an AP in January, the CM could see what Disney sold the ticket for and exactly when, but not what I paid or when I purchased it.

 

[txwdwmom]

I just called Disney to ask and was told this is true. I plan on calling again tomorrow to see if I get the same answer.

 

[smitch425]

I'm not sure where to start, so if this seems disjointed, I apologize.

All Ears was started by Deb, but is really ran by a staff. It's huge. I've noticed over the last few years, it's slow to update and I think there isn't enough staff to handle things. And I use the term "staff" loosely; I don't think many are, if any, are paid.

Interested to know what Facebook page you read this on? Disney's?

The reply from All Ears said they don't know if it is true. That it is a rumor and they are guessing. They gave why it is an educated guess, but part of that was unreliable.

My only point is, we don't know if it is true. All Ears doesn't know if it is true. It will be interesting to hear the other reports. Several have contacted UT, but I have also contacted a few other groups/contacts.

It's going to turn out that All Ears is really wrong and ruined their credibility, or they are really super intuitive (perhaps lucky).

I am in no way saying the issue is settled.

I agree that their credibility will go out the window if this turns out to be false. As for the Facebook post, it was made on a private Disney group page, and the poster had heard from multiple sources that it was true, so she contacted Disney who confirmed it. Specifically mentioned were tickets from UT and AAA and that they will no longer be able to have days added at a reduced rate. The Facebook post was made 3 hours prior to this thread being started, but I don't know when allears posted their info.

 

[rt2dz]

I agree that their credibility will go out the window if this turns out to be false. As for the Facebook post, it was made on a private Disney group page, and the poster had heard from multiple sources that it was true, so she contacted Disney who confirmed it. Specifically mentioned were tickets from UT and AAA and that they will no longer be able to have days added at a reduced rate. The Facebook post was made 3 hours prior to this thread being started, but I don't know when allears posted their info.

I got that it was a private group, but anyone can start a private group. And do. What type of private group is this? TAs? Corporate insiders. At disney? Fans? Fans with strong credibility, like RADP?


Like I said, All ears was using some sketchy sources. Not all, but some.

Heck! I had been told several years ago that Disney doesn't price bridge. Most of us here, have been given wrong info from call center CMs. What I'm interested in is that All Ears isn't really sure and what my other sources/contacts will say about this tomorrow. Too dang bad I'm super busy tomorrow and cannot keep up with email or this thread. Just in bed sick today.

 

[smitch425]

I got that it was a private group, but anyone can start a private group. And do. What type of private group is this? TAs? Corporate insiders. At disney? Fans? Fans with strong credibility, like RADP?


Like I said, All ears was using some sketchy sources. Not all, but some.

Heck! I had been told several years ago that Disney doesn't price bridge. Most of us here, have been given wrong info from call center CMs. What I'm interested in is that All Ears isn't really sure and what my other sources/contacts will say about this tomorrow. Too dang bad I'm super busy tomorrow and cannot keep up with email or this thread. Just in bed sick today.

It is small group of less than 200 people that includes multiple TAs and a current CM. The group has been together for 3 years. Very trustworthy people. Otherwise, I would not be a part of it.

 

[damo]

I agree that their credibility will go out the window if this turns out to be false. As for the Facebook post, it was made on a private Disney group page, and the poster had heard from multiple sources that it was true, so she contacted Disney who confirmed it. Specifically mentioned were tickets from UT and AAA and that they will no longer be able to have days added at a reduced rate. The Facebook post was made 3 hours prior to this thread being started, but I don't know when allears posted their info.

There is a big difference in what you are saying and what the OP is saying. You are saying that tickets will no longer be able to have days added at a reduced rate. The OP is saying that tickets will not be able to have days added or parkhopper added at all.

 

[smitch425]

There is a big difference in what you are saying and what the OP is saying. You are saying that tickets will no longer be able to have days added at a reduced rate. The OP is saying that tickets will not be able to have days added or parkhopper added at all.

Sorry, I wasn't very clear. She was told that if you wanted another day, you would have to purchase a one day ticket from Disney at regular price, and if you wanted to add multiple days, you could only buy a new multi day ticket from Disney.

 

[msdaisy]

Sorry, I wasn't very clear. She was told that if you wanted another day, you would have to purchase a one day ticket from Disney at regular price, and if you wanted to add multiple days, you could only buy a new multi day ticket from Disney.

And that is the craziest thing ever to me. I would understand not price bridging, but not allowing to add days makes no sense to me. I'm sure Disney would love for everyone to buy one day tickets for their extra day, but we won't. Or at least I won't. It's kind of like DL not selling more than a five day ticket - that is also crazy to me. I could see WDW not bridging, but allowing upgrades. This is what DL's policy is.

 

[vicki_c]

I just called Disney to ask and was told this is true. I plan on calling again tomorrow to see if I get the same answer.

Sadly, calling Disney is the LAST place I would ever expect to get an accurate answer.

 

[TLSnell1981]

If this is true, I will not be able to fully express my displeasure on this board.

I always buy from Disney, so I have an honest question. Why are there so many people who need to upgrade when they get to Disney? Why don't they buy what they need at the discounted price to begin with?

We have DVC and are frequently waitlisted for our desired dates. We purchase tickets prior to the yearly price increase. It's likely, we won't know the exact number of days needed at the time..

 

[GoldenOldie]

...

The reply from All Ears said they don't know if it is true. That it is a rumor and they are guessing. They gave why it is an educated guess, but part of that was unreliable.

My only point is, we don't know if it is true. All Ears doesn't know if it is true.

That's not what my reply from them said at all:

"With the new increase in prices, it appears that there are some other ticketing changes in the works. Upgrading tickets purchased from non-Disney vendors seems to be one of the areas in flux. The information we posted was accurate at the time, but as with all things Disney, it can change from day to day. If you have any thoughts that there is a possibility that you will want to add days to your tickets, we suggest you purchase them directly from Disney, at least until more information is available."

 

[smitch425]

That's not what my reply from them said at all:

"With the new increase in prices, it appears that there are some other ticketing changes in the works. Upgrading tickets purchased from non-Disney vendors seems to be one of the areas in flux. The information we posted was accurate at the time, but as with all things Disney, it can change from day to day. If you have any thoughts that there is a possibility that you will want to add days to your tickets, we suggest you purchase them directly from Disney, at least until more information is available."

Thanks for sharing that with us.

 

[rt2dz]

That's not what my reply from them said at all.

"With the new increase in prices, it appears that there are some other ticketing changes in the works. Upgrading tickets purchased from non-Disney vendors seems to be one of the areas in flux. The information we posted was accurate at the time, but as with all things Disney, it can change from day to day. If you have any thoughts that there is a possibility that you will want to add days to your tickets, we suggest you purchase them directly from Disney, at least until more information is available."

Here is a very small part of my reply: "The truthful answer is, we're not sure. With the new increase in ticket prices has come some other ticketing changes. Guests have been told they cannot add any days to a non-Disney purchased ticket, that they must purchase the additional day at the regular gate price. "

For various reasons, I'm not posting the full reply. I had considered it originally and decided against it. It does seem like All Ears is hedgintheir bets at this point.

 

[chloelovesdisney]

You guys are confusing me with the he said, she said. It will be interesting to see what UT finds out directly from Disney tomorrow and reports back.

 

[vicki_c]

I have no doubt that AllEars has excellent sources of Disney information. And that in the end, some version of these changes may prove to be true. But I find it irresponsible for them to post something as fact when they later say they are unsure. And to say "it was accurate at the time" but might be different today is disingenuous. The different reports of what changes are coming, the fact that the resellers seem to be entirely unaware at this point, and AllEars is the only one who reported this calls their credibility into question for me. Which is disappointing, because I always found their information to be generally accurate and not rumor-based like some other sites out there.

 

[GoldenOldie]

Yes, some of that was in the reply, but not all of that.

And I never implied that you got the same word-for-word answer I did. I was merely pointing out the reply I got. YMMV