NEW-STARWOOD PREFERRED GUEST-Questions/Answers

[Jen80370]

I was told by Paul in reservations that it is 750 for Club and 1250 for Resort View with balcony. Feel free to quote liberally. I'd call back and ask again. Then have them email or fax you in writing. Good luck!

 

[Debbie7452]

Add my post to Jen's. Personally, I got club level for two nights at 750/night. They call it a "specialty room upgrade". It was 1250 for resort view w/balcony. They probably just got the two upgrades mixed up. I found it easier to have Dolphin reservations facilitate the points exchange. The same Paul mentioned above helped me too. Starwood wouldn't do until 5 days before date of arrival, but Paul got it done immediately,. Good Luck and see you in the Club Lounge!

Debbie

 

[dreamflight99]

I just wished to add my penny to your thoughts...You truly have a better chance of being upgraded to a resort view w/balcony (especially w/gold spg) than to club level. The resorts are reluctant to offer CL as a free upgrade, yet frequently upgrade guests to a better view and/or balcony room. So, you may very well end up with both...for only 750 pts. per eve! Good luck.

Nancy...glad to read everything went well on your sojourn. Sorry you missed Boston, maybe a free night in San Antonio? Especially after Happytrails posts details of his stay! I'll have to check out the Sherton in Ontario. Would you rate this property above as comp. to the Dolphin? Also, how was the weather in NF?

...now I truly MUST try to pack! LOL...

 

[LBYC-19]

Could someone please tell me the billing cycle of the SPG Amex?
I got a new card about six weeks ago, still no bill (but more importantly, no points posted on the web site, lol)...I've never had to call for a credit card statement, somehow they always find you, but this time I might have to. I hope they don't have to pick me up off the floor when it does finally arrive.
Thanks,
-------------
Joanne

 

[NancyIL]

Lisa - I'm already using 1 Free Friday in Dallas when I drive my DD to college in August. I don't think I'd enjoy the heat of Texas twice in one summer.

Our room at the Sheraton (not to be confused with the Sheraton on the Falls) had better beds than what I've experienced so far at the Swan/Dolphin - but they are so totally different in atmosphere. The Swan/Dolphin are unlike any chain hotel I've ever seen.

www.fallsview.com

 

[Tiffany]

Originally posted by LBYC-19
Could someone please tell me the billing cycle of the SPG Amex?
I got a new card about six weeks ago, still no bill (but more importantly, no points posted on the web site, lol)...I've never had to call for a credit card statement, somehow they always find you, but this time I might have to. I hope they don't have to pick me up off the floor when it does finally arrive.
Thanks,
-------------
Joanne

Hi LBYC-19,

Go to the American Express website and sign up to view your cards online. I believe my card is closing its billing cycle on the 9th or 10th of each month. I am not sure if all cards are on the same cycle or not though.

Hope this helps.

 

[The Pluto People]

Joanne: My Starwood AmEx billing period closes around the 24th of the month and the payment is usually due around the 13th or the 14th of the next month. I asked Citibank to change my MC dates to about the same billing cycle - I like to pay all my bills at the end of the month. If your Starwood AmEx does not have a good billing cycle for you perhaps you could ask to have it changed.

 

[happytrails2u]

Hi all,

...just popped in for a minute. We arrived in San Antonio on Friday Evening and checked into the Westin Riverwalk. The resort has 15 floors and we scored a great room on the 14th with balcony, overlooking the Riverwalk. The resort is less than three years old and is immaculate, complete w/ "Heavenly Beds" and beautiful furnishings. DW wants to move in (or at least replicate the furniture at our home) Lol. Oh oh!

You're right Nancy, it is HOT! Coming from Boston and temps in the 70's, it will take a few days to get into that high 90's temp mode. Hopefully, you'll have another opportunity to travel to Boston.

We're also contemplating our next location, as we will have two free weekends to use before 8/31. Our best friends and neighbors are going to Savannah, GA for a few days in July and then onto MCO - - staying at BWI for a few days. They've twisted our arms to join them, so it's either the Dolphin or Westin Savannah for a long weekend.

Tiffany, it was a close call with the packing, but I made it with three hours to spare!

 

[simonmunro]

I doubt there is anything I can do to salvage my 2 free fridays but I thought if ANYBODY knew it'd be y'all. I earned 2 after my glorious stay at the Dolphin, but I absolutely can't get anytime off until December on a Friday . If I understand right I can't give them as a gift, bank them for winter or do anything whatsoever with them except use them myself before Aug 30th. Is this correct?
I've adjusted to that so I'll be fine with it (I guess ) but it sure is a shame.

 

[dreamflight99]

Originally posted by simonmunro
I doubt there is anything I can do to salvage my 2 free fridays but I thought if ANYBODY knew it'd be y'all. I earned 2 after my glorious stay at the Dolphin, but I absolutely can't get anytime off until December on a Friday . If I understand right I can't give them as a gift, bank them for winter or do anything whatsoever with them except use them myself before Aug 30th. Is this correct?
I've adjusted to that so I'll be fine with it (I guess ) but it sure is a shame.

Please, call SPG asap and speak with a "Customer Service Supervisor", explaining your dilemma. Ask if they could please switch these to "Two Free Saturdays" so you are able to enjoy them as intended. You never know unless you ask! Good luck...I believe there is a good chance they can change this to accomodate you...after all, they are also offering free saturdays, so it's not too different. Keep smiling and think happy thoughts!

 

[pbhunt]

Hi All! did anyone else notice a fraudulent charge on their CC or Check card after they purchased a subsription to "Inside Flyer" magazine with bonus Starwood Points? I haven't used my check card online in months, last time I used it was 5/22 to order Inside Flyer. On 5/ 31 someone named Cynthia Yaboah used my # and billing info to purchase a Palm Pilot ($422.94!) from a company in Utah. I can only think that it must be a hacker or employee of WebFlyer. It will of course, get straightened out with the bank, but I'm a little freaked out, cancelled the card and I think I'm going to e-mail Inside Flyer just to see if they have anyone working there by that name. it had to be from an online order, because the Palm company said that this person had my name and billing address, the product was shipped to an address which he would not give me. Sorry, a little stressed, spending my Saturday this way. Thanks, Patti

 

[Tiffany]

happytrails2u I am glad to hear that you made it

I just had to share with my Disney friends that we just got home from the mall where we bought our 4Day Park Hopper Passes with our SPG AmEx Card

Just had to share and I knew you guys would understand my excitement.

 

[pbhunt]

Sorry Tiffany, Did any else have unauthorized charges? Lucky Me, I'm the first person this has happened to?

 

[happytrails2u]

pbhunt, I also ordered Inside Flyer. You prompted me to double check my account, however, I found no unauthorized charges. Sorry to hear about yours and hope Amex will rectify this fraudulent charge.

Tiffany, with passes secured/in hand, you're one step closer to the magic. I do understand...

Simonmunro, I concur with dreamflight. As is frequently repeated around here, the worst they can say is no. It's always worth a try! Good luck.

 

[simonmunro]

Thanks for the idea guys, I'll call and ask! .

 

[dreamflight99]

Hooray! Great News Tiffany....Not only do you have the passes in HAND...but you paid with the SPG card (POINTS!)! It's a double-bonus type of feeling. I'll do the same when we purchase PAP's this July...w/LOTS of PTS. on the card for those babies!

Sorry to hear about the fraud activity on your card PBHunt. I hope it is all resolved soon.

Happytrails...I leave for NY in a few hours, and still have to pack. Gotta GO...hope you enjoy S.A., and your SUMMER! TTFN....DF

 

[wld]

I'm the proud recipient of 2 free fridays. My question is can I put one of the free fridays to an already booked trip that isn't paid for yet?

Thanks in advance

 

[happytrails2u]

Dreamflight, it's time to "shake a leg" as grandma Molly used to say. The 11th hour is here my dear. Lol. Give our regards to Broadway, have a safe trip, enjoy your first class journey and above all have fun!!! Let us know how you enjoyed the Starwood Resorts when you return.

 

[Jen80370]

pbhunt...what type of internet connection do you have? If it is cable or dsl and you do not have a firewall, it is quite easy for a hacker to get into your system and get any info from your hard drive. If you ordered Flyer online...a trace of it would be on your hard drive.

Amex is GREAT about chasing down cc fraud though...good luck!

DF99, have a great trip...we'll save some Tastykakes for you on the right coast!

 

[Jen80370]

pbhunt...what type of internet connection do you have? If it is cable or dsl and you do not have a firewall, it is quite easy for a hacker to get into your system and get any info from your hard drive. If you ordered Flyer online...a trace of it would be on your hard drive.

Amex is GREAT about chasing down cc fraud though...good luck!

DF99, have a great trip...we'll save some Tastykakes for you on the right coast!