Shanti
Momketeer
- Joined
- Nov 29, 2015
I am so frustrated right now. I've planned for a year and spent several thousand dollars for our upcoming DCL Alaska cruise, and our carefully selected flights (booked & paid for almost a year in advance), could easily be cancelled by the strike that WestJet pilots are planning. The strike won't begin until May 22nd at least, and even if the Canadian government steps in after two weeks of strikes to restore service, our June 3rd flight from Texas to Vancouver does fall within that two week period and has a high chance of being cancelled or disrupted to the point that we miss the cruise.
I know a strike isn't completely under WestJet's control, but their customer service response is. I finally found reasonable rates on the same route via American, but WestJet has refused us a refund. They say it's "business as usual", and were dismissive to my concerns about not being able to wait until the last minute to make sure we have a reliable flight to ensure we make our cruise. The agent I spoke to was completely unsympathetic (even though I spoke politely to him).
They really just don't care. I want to book the American flights to get peace of mind, but would hate to waste so much money on non-refunded flights. There are few AA flights on this route at this reasonable price point (and none this reasonable on other airlines), so I want to book now, before they're gone. I can't just wait & see for another whole week.
What great customer service it would be for them to waive the cancellation fee for passengers with flights within the next few weeks. But no, they have to try to hold onto every penny, at the expense of passengers.
I know a strike isn't completely under WestJet's control, but their customer service response is. I finally found reasonable rates on the same route via American, but WestJet has refused us a refund. They say it's "business as usual", and were dismissive to my concerns about not being able to wait until the last minute to make sure we have a reliable flight to ensure we make our cruise. The agent I spoke to was completely unsympathetic (even though I spoke politely to him).
They really just don't care. I want to book the American flights to get peace of mind, but would hate to waste so much money on non-refunded flights. There are few AA flights on this route at this reasonable price point (and none this reasonable on other airlines), so I want to book now, before they're gone. I can't just wait & see for another whole week.
What great customer service it would be for them to waive the cancellation fee for passengers with flights within the next few weeks. But no, they have to try to hold onto every penny, at the expense of passengers.
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