NEVER Dollar again - Update: it has really been one of those days

[mmouse50]

Rant:

Arrived at MCO and am an express member - went to garage and there is a sign saying that you have to check in at counter. I gave been waiting in the line for car rental for 40 minutes now and still have 7 people in front of me. There are only 2 agents at the counter. Never again!!!!!’

An Update: After I finally get the car, stopped at Speedway by the Boardwalk Inn for a few items and when I started the car a service park brake message came and the parking brake got stuck - I mean I couldn’t go forward or in reverse. Checked the owners manual to see if there was a remedy but nothing worked there so called roadside assistance. They tried to help me telling me where there was a manual brake release but that didnt work. Finally they decided that the car needed to be towed back to the airport and I would have to go back a get another car. They called a Lyft for me and the rest of my party called an Uber so that they could go to the resort to get something to eat, it was now around 7:30 pm. Made it back to the airport and the counter agents acted like i did something wrong to the car and were sort of rude (Or maybe it was just me being frustrated). So after another 45 minutes at the counter getting another car I was finally on my way to my resort. Hopefully everything else on this trip goes smoothly.

 

[reddog21]

Arrived at MCO and am an express member - went to garage and there is a sign saying that you have to check in at counter. I gave been waiting in the line for car rental for 40 minutes now and still have 7 people in front of me. There are only 2 agents at the counter. Never again!!!!!’

Did they ever give you a reason for needing to go to the counter?

After I finally get the car, stopped at Speedway by the Boardwalk Inn for a few items and when I started the car a service park brake message came and the parking brake got stuck

I can't really fault them for this one, cars break there's no much you can do about that.

 

[BrianL]

Did they ever give you a reason for needing to go to the counter?

I can't really fault them for this one, cars break there's no much you can do about that.

True, but they could offer recompense or at the very least be nice and apologetic about it. It sounds like they weren't.

 

[reddog21]

True, but they could offer recompense or at the very least be nice and apologetic about it. It sounds like they weren't.

I agree, the last time( I don't think it was dollar but I don't remember) I had an issue with a rental was a flat tire and it seemed like the person at the rental company was more aggravated I called them than a tow truck. It's infuriating.

I also think a lot of people don't notify rental companies of issue's because they think there going to be on the hook to pay for it.

 

[EACarlson]

Did they ever give you a reason for needing to go to the counter?

Dollar Express at MCO has been hit or miss pretty much since the pandemic. There have been conflicting reports here and on other sites about it. At one point Dollar Express and Thrifty Blue Chip were both shut down and something was circulated saying that neither was coming back.