Netflix Users, have you ever had this happen? **UPDATE**

[Crankyshank]

I have 1 profile on my account. I returned my 3 movies monday. They received all 3 of them yesterday. I checked my queue status and this is what it said:


1 Sky Captain and the World of Tomorrow PG Sci-Fi & Fantasy Shipping today

2 Your next available movie is awaiting shipment. (More)

3 Your next available movie is awaiting shipment. (More)

I have 97 movies in my queue. Why on earth would it be showing no movies in slot 2 or 3?

UPDATE:
Well 48hrs after they received my movies, I have 1 shipped out, 1 shipping out today, and still showing Your next available movie is awaiting shipment. (More) for slot 3. I'm pretty aggravated. They are not responding to my emails - does anyone have a contact phone number?

 

[snoopy]

I have seen that, just lately. It seems as though it takes about 1/2 day for them to record the receipt of the movies you have out and to update your queue as to which movies are going out. Check back at the end of the day, you'll probably see the movies you have listed as going out today.

 

[RyMickey]

Don't worry about it. They've received your first two and are simply looking for the next two for you. Perhaps your next two are on "short wait" at which point they wait a few hours to see if one comes in. Or it may be that your shipping location doesn't have that particular movie in stock, but another shipping location might.

Wait two hours and check again and you should be good.

RyMickey

 

[SideshowBob]

SSB hates to be the bearer of anything negative... but just added to my post about this earlier.

I truly believe that it is a new proceedure to automatically delay the new ones going out to save them on postage, due to their recent price drop. Others posted about this on the DIS... and now it has happened two times in a row to me (and the plant is IN Orlando)... all three of mine were delayed by a day.... twice in a row.

Having seen cutbacks in companies, this seems "logical", but I think if enough people gripe, they'll have to go back to earlier system. I have been a member for maybe three years, and this is surely a calculated change... the only thing that I don't know, is if they keep it. (hope not!)

 

[Charade]

I have seen that too. I wouldn't be too concerned about it. I think it means you checked your queue at a point where it was in the process of being updated.

And thanks for this message. It reminded me to put Sky Captain in my queue

 

[Cindy B]

I have noticed a slow down as well. It has only taken one day to process orders before, and now it is taking 3-4 days. I am sure I am being throttled.

 

[RyMickey]

I sent Garden State back on Monday and they're shipping a new one today. I'll probably get it tomorrow. Things have actually been moving a whole lot faster for me. Oh, well.

RyMickey

 

[Crankyshank]

Well the message is still there- since 8am. They do show my returns are in because they are asking me to review them, but still only sky captain is in my queue.
Out of my top 11 movies, only 2 are showing available besides Sky Captain. At least we're getting sky captain hopefully in time for the weekend. DH will be happy about that.

 

[Cindy B]

Well the message is still there- since 8am. They do show my returns are in because they are asking me to review them, but still only sky captain is in my queue.
Out of my top 11 movies, only 2 are showing available besides Sky Captain. At least we're getting sky captain hopefully in time for the weekend. DH will be happy about that.

Yes, tons of mine are showing very long wait, where they should not be. These are not new releases either.

 

[Annette_VA]

Yep, I've seen it before. It's just at that "we got your last movie checked in, and are getting ready to check out your next one" stage

 

[SideshowBob]

I sent Garden State back on Monday and they're shipping a new one today. I'll probably get it tomorrow. Things have actually been moving a whole lot faster for me. Oh, well.

RyMickey

I honestly hope so... as SSB was singing that same song, and then I think that the memo hit my local office, and it changed overnight!

Hope not, for you... but shout if so.

 

[Crankyshank]

Yes, tons of mine are showing very long wait, where they should not be. These are not new releases either.

Some of my very long waits aren't new releases either. We're talking Stargate, Mars Attacks, The Red Violin, and Boogie Nights.

 

[crazyforgoofy]

I sent Garden State back on Monday and they're shipping a new one today. I'll probably get it tomorrow. Things have actually been moving a whole lot faster for me. Oh, well.

RyMickey

Mine are coming quickly too! No problems for us anyway.

I've heard Netflix is having a hard time because of competition by the big guys, Wal-Mart and Blockbusters. Personally I'm staying with Netflix if I can cause I hate for the big companies to take Netflix' idea, come into the market, drop their prices enough to put Netflix out of biz take over the market for themselves and then raise their prices. Just my opinion.

 

[SideshowBob]

Yep.... is kinda' along that line. They had to drop their price to stay competitive... but also heard the CEO talk about how wicked the impact was on their bottom line. That is why I have to believe this slow down (and it is not just me... there have been a dozen or so on other threads) is a real thing... and I believe more will be coming.

 

[skuttle]

I returned a movie on Monday, they received it yesterday and they already sent the new one out. I haven't noticed a change in their service to us yet. We have the smallest plan (four movies a month, two at a time) so maybe that's why we haven't noticed a change...we don't deal with too many movies at a time. We sure do love Netflix so I hope they hang in there!

 

[janette]

We have 5 movies at once, all 5 were checked in Monday but they didn't ship any until today. This never happened until the last couple of month's. Not very happy with it, seems like they have either changed something or just busier but then they need to hire more help. Since other's seem to be seeing the same trend I'll definately be sending a letter. I think they need to be notified that we as customers like it the way it was and would like to continue to use their service but only if the quality remains what we've grown to expect.

 

[Cindy B]

I am upset that I mailed one DVD on Saturday (in the snow, we still got mail), and they just received it today Wednesday.

The Distribution center is only about 25 miles away. It would only take one day to receive. What perturbs me about it is that I bumped some Johnny Carson stuff that I had in the queue was was way down like 105, 106. Of course with his death on Sunday, I bumped it up to the first one, thinking Netflix would receive my movies first thing Monday, and I would get Carson today. Well, of course since they throttled me, the carson collection is now on a very long wait.

 

[chesirekate]

We haven't been with Netflix long, but we've been extremely happy so far. We sent two back on Monday and got their replacements today. And that has pretty much been our experience for the past three weeks. Last week we sent one in on Tuesday and got it's replacement in Wednesday's mail. I think that's crazy fast! I do hope that keeps up but some of you are making me nervous. Are they just trying to impress new customers?

 

[Cindy B]

Last week we sent one in on Tuesday and got it's replacement in Wednesday's mail. I think that's crazy fast! I do hope that keeps up but some of you are making me nervous. Are they just trying to impress new customers?

Yes, I do. We had great service when the trial period occurred. As soon as the trial period ended, the throttling began.

 

[chesirekate]

Yes, I do. We had great service when the trial period occurred. As soon as the trial period ended, the throttling began.

Well drat. Although Netflix is cheaper, we have a good rental store near us so if Netflix starts to drag we can just cancel and go back to our old ways. It's just so nice and convenient to browse from home and have the movies show up in the mailbox. Here's hoping they get their act together.