idontknow
DIS Veteran
- Joined
- Sep 7, 2000
- Messages
- 783
Ok, I'm back.
As for the man that refused to give up his bags, he didn't understand how on the flight down the FA told him his bags were fine. Now he was being told he would have to check them. They contained oil paint and he did not want the bottles to break and get all over everything in the cargo hold. He said they were worth a lot of money, too. When we were waiting in the rain, there was an attendant tagging bags because they might be too big. She put a tag on our soft sided cooler that holds 18 cans. (FA never looked at our bags) Now, you would have thought she would have done the same thing to his bags. (or maybe she did and he took them off?)
One of the worst parts to the entire incident is that I had to face the mother that had been yelling at me after we landed. I could still run into her at the store. While DH and I were outside smoking while we waited for the bags, she came out with two of her children to get their car. She glared at me while she crossed the unloading zone. (our airport is so small I could streak thru it and not get caught. LOL It only takes 30 seconds to run thru it. I'm not kidding, 30 seconds from the farthest gate to the front doors at a full run) I'm not worried about her doing anything really, because I am reporting this to the airline. She would have to be stupid to do something physical. I'm more worried about her yelling at me in a store and causing a scene in that reguard.
VickiVM said: This is a customer service oriented business and the airline people are supposed to be trained to diffuse these types of situations...especially in this day and age. A change of tone and inflection of the voice would have probably gone a long way in averting an all passenger free for all.
I agree with this completely! This might have kept the woman behind the couple from saying anything to the Red Coat and she would not have been threatened. (or maybe not) It really upset me when the RC said that the man was holding up the plane,when he clearly was not. We were waiting for maintenance to fix the leaky exit door. (which they did not. Every time the rain started up, the door started leaking while we were on the ground) So she blatently lied to the man to try to scare him.
(My mom told me the following story, I'm sorry if I don't have the details correct. It's the moral of the story that I am trying to state...)
It was not too long ago that a gate attendant had their neck snapped because of rude treatment to a customer. It had to do with the safety of the passengers child when the child ran thru the boarding doors onto the ramp and the door was closed behind the child. The mother tried to run after the child but the doors were closed and the gate attendant refused to let the mother thru the doors. The GA physically restrained her from going after her child. The father ended up snapping the GA neck. During the trial, it was brought up about where airport security was during this incident. The had not been called until after it was too late. If that airline's employee would have not taken matters into his own hands and stopped the mother from going after her child, none of it would have happened. (I truely feel sorry for the employees of an airline that makes them be the "bouncers")
What I wish would have happened is that the Red Coat would have informed the man of the rules and told him if he did not give up his bags she would be forced to call security to remove him from the plane. She could have said this in a fairly nice voice and still made her point. If he did not give up his bags then, she could have called security and had him removed. That would have been that. Instead, she came on with an nasty attitude like she was going to be the one to physically remove him. Then threatened physical violence to another passenger for speaking up. (sorry, but the term "thown off the plane" sounds incredibly physical to me)
I just don't get how this man's bags were more of a threat to passenger safety than the child in the exit seat. (and that is the last line of my letter to Mr. Turner)
As for the man that refused to give up his bags, he didn't understand how on the flight down the FA told him his bags were fine. Now he was being told he would have to check them. They contained oil paint and he did not want the bottles to break and get all over everything in the cargo hold. He said they were worth a lot of money, too. When we were waiting in the rain, there was an attendant tagging bags because they might be too big. She put a tag on our soft sided cooler that holds 18 cans. (FA never looked at our bags) Now, you would have thought she would have done the same thing to his bags. (or maybe she did and he took them off?)
One of the worst parts to the entire incident is that I had to face the mother that had been yelling at me after we landed. I could still run into her at the store. While DH and I were outside smoking while we waited for the bags, she came out with two of her children to get their car. She glared at me while she crossed the unloading zone. (our airport is so small I could streak thru it and not get caught. LOL It only takes 30 seconds to run thru it. I'm not kidding, 30 seconds from the farthest gate to the front doors at a full run) I'm not worried about her doing anything really, because I am reporting this to the airline. She would have to be stupid to do something physical. I'm more worried about her yelling at me in a store and causing a scene in that reguard.
VickiVM said: This is a customer service oriented business and the airline people are supposed to be trained to diffuse these types of situations...especially in this day and age. A change of tone and inflection of the voice would have probably gone a long way in averting an all passenger free for all.
I agree with this completely! This might have kept the woman behind the couple from saying anything to the Red Coat and she would not have been threatened. (or maybe not) It really upset me when the RC said that the man was holding up the plane,when he clearly was not. We were waiting for maintenance to fix the leaky exit door. (which they did not. Every time the rain started up, the door started leaking while we were on the ground) So she blatently lied to the man to try to scare him.
(My mom told me the following story, I'm sorry if I don't have the details correct. It's the moral of the story that I am trying to state...)
It was not too long ago that a gate attendant had their neck snapped because of rude treatment to a customer. It had to do with the safety of the passengers child when the child ran thru the boarding doors onto the ramp and the door was closed behind the child. The mother tried to run after the child but the doors were closed and the gate attendant refused to let the mother thru the doors. The GA physically restrained her from going after her child. The father ended up snapping the GA neck. During the trial, it was brought up about where airport security was during this incident. The had not been called until after it was too late. If that airline's employee would have not taken matters into his own hands and stopped the mother from going after her child, none of it would have happened. (I truely feel sorry for the employees of an airline that makes them be the "bouncers")
What I wish would have happened is that the Red Coat would have informed the man of the rules and told him if he did not give up his bags she would be forced to call security to remove him from the plane. She could have said this in a fairly nice voice and still made her point. If he did not give up his bags then, she could have called security and had him removed. That would have been that. Instead, she came on with an nasty attitude like she was going to be the one to physically remove him. Then threatened physical violence to another passenger for speaking up. (sorry, but the term "thown off the plane" sounds incredibly physical to me)
I just don't get how this man's bags were more of a threat to passenger safety than the child in the exit seat. (and that is the last line of my letter to Mr. Turner)
