Navigating the My Disney Experience (MDE) Web Site and App

[BeccaG]

So new hiccup for me, when i go to add people to a dinning reservation, there is no button to "save" my entry, only a button to cancel!

Oh wait, changed computers and found it...think its the screens resolution

 

[cindyfan]

OMG!! This is so stupid!!
I didn't even close the app. I answered the phone, sent a text and went back to the app and had to sign in AGAIN! And right back to todays date!

 

[bigAWL]

It imported my family from a prior reservation as friends. None of them have AP info associated with them, since I have not entered them for anyone else (I added mine to get access to the passholder web site), nor do I have a way to add them to the friend profiles.

They are not associated with any other actual accounts at this time either.

I don't think the "Affiliation" section is meant to be part of the ticket info yet, but rather provide a central profile for entitlements in accessing other sites, like DVC and the Passholder sites.

I think you may be right. This would allow you to eventually get rid of that hard-copy AP card.

 

[bigAWL]

So new hiccup for me, when i go to add people to a dinning reservation, there is no button to "save" my entry, only a button to cancel!

When I was doing it a minute ago, I saw the "Done" button on the bottom right, opposite the "Cancel" button on the bottom left.

At the moment, though, I get this on the reservations page...

"There was an issue retrieving your reservations. Please try again later."

I bet they are making updates while we're all working on it.

 

[Quin]

OK, I've got a different problem.

I have only accessed the MyDisneyExperience website via desktop computer; not putting anything on a phone app yet. I did it over the weekend. I had to manually link my resort ressie (1 room, 2 adults) but then it autofilled all my dining ADRS, yay.

Except it added 1 person to each and every meal ADR.

The ADRs are for 2 adults but the website says they are all for 3 adults. I know it is purely a website error, because one of them (HDDR) also shows the amount of money I prepaid for the meal (hadn't added a Dining Plan yet when I made the ADR), and the $$ is correct for 2 adults, not 3. I tried going in to one of them to change/edit the number of guests, and on that sub-screen it shows I only have 2.

Anybody else experience this particular bug? I'll keep checking the site periodically. If it's not fixed, a week or so before our trip I'll call Disney Dining and make sure all reservations are only for 2, since I don't want to be charged any no-show fees. But it's just so......random!

 

[bigAWL]

OK, I've got a different problem.

I have only accessed the MyDisneyExperience website via desktop computer; not putting anything on a phone app yet. I did it over the weekend. I had to manually link my resort ressie (1 room, 2 adults) but then it autofilled all my dining ADRS, yay.

Except it added 1 person to each and every meal ADR.

The ADRs are for 2 adults but the website says they are all for 3 adults. I know it is purely a website error, because one of them (HDDR) also shows the amount of money I prepaid for the meal (hadn't added a Dining Plan yet when I made the ADR), and the $$ is correct for 2 adults, not 3. I tried going in to one of them to change/edit the number of guests, and on that sub-screen it shows I only have 2.

Anybody else experience this particular bug? I'll keep checking the site periodically. If it's not fixed, a week or so before our trip I'll call Disney Dining and make sure all reservations are only for 2, since I don't want to be charged any no-show fees. But it's just so......random!

I haven't heard of that problem yet. I'd just wait it out and see if the reservation summary pages fix themselves. I think it's more important that the reservation detail page has it right.

But I find it funny that on the mobile app, I seem to have the exact opposite problem. The reservation shows up that I have 6 people in my party. But when I tap on it for the details and it shows all the guests who are in the party... it shows 7 of us. My profile is listed twice.

 

[BeccaG]

I love this discussion... But I probably need to stop spending so much time prodding around the website to see what I can do... I'm using so much time! Prudence would say I should wait a few weeks but.......

 

[LucyBC80]

If I could give them one suggestion it would be to add the ability to input your CS choices into your daily plan AND have everything tied up with your calendar app so you could be reminded of your choice on one specific time. That would greatly improve the app.

Posted from my iPhone using DISBoards

 

[Mike2023]

I haven't heard of that problem yet. I'd just wait it out and see if the reservation summary pages fix themselves. I think it's more important that the reservation detail page has it right.

But I find it funny that on the mobile app, I seem to have the exact opposite problem. The reservation shows up that I have 6 people in my party. But when I tap on it for the details and it shows all the guests who are in the party... it shows 7 of us. My profile is listed twice.

I have this issue as well.

 

[tinkerbell 766]

I am having no end of problems with the Ipad app!!!
I see my resort reservation - no problem. It asked me to input the names of the people, beside myself who were staying with me on this reservation. I imputed the information correctly (these people were already entered in my profile as family and friends) and when the reservation re-appeared, my son is down twice and my friend not at all. There doesn't seem to be any way of editing this either.
Also I cannot seem to link my ADRs either. It keeps telling me that the information I have imputed is incorrect. I admit, I cannot remember which phone number I used when I booked the ADRs but have tried all possibilities with no luck. I e-mailed the online communications department but all they could suggest is that I telephone. As I am in the UK, I am reluctant to do so as it would be very expensive!!!
I wouldn't bother with all this at all if it weren't for not wanting to miss out on our allocation of FP+ for our June trip.

 

[obxshark]

Just some quick observations:

The web page accessed from my computer, the MDE app on my iPhone, and the Droid version on my Kindle Fire are all different. The web page has all of my reservations (both resort and dining), the iPhone has only dining (no way to add resort) and the Droid app can't see any of the reservations, and in fact doesn't have the "My Plans" button at the bottom of the screen. On my iPhone, I added other activities such as Wishes and MSEP, but they don't appear on the web page. It's as if they have a different platform for all of the various OS's out there, and are planning to smoosh them all together at some point. That ought to be some collision, possibly resulting in the discovery of the Higgs boson.

If you haven't yet, be sure to read the T's & C's for using the fastpass+. Without going into detail here, suffice to say it is causing some degree of heartburn throughout.

Finally, I called WDW and spoke with an agent regarding our upcoming trip (3rd week of February - next month!) and our potential use of RFID (wristbands) and fastpass+. The agent I spoke with was polite to a fault, but quite unfamiliar with anything to do with either RFID or fastpass+. He simply informed me that we would be able to participate, but had no idea when fastpass+ ressies could be made from the MDE app/web page. They (agents) aren't being told any dates, and his advice is to just keep checking the app to see if the fastpass+ function has been activated.

 

[Carol97]

I'm doing my best at trying to find where to PAY for my trip on the new website. I'm at the 45 day point before my trip and can't find where to do this! I've called Disney and been on hold for about 45 minutes and haven't even gotten to talk to a representative yet!! This is crazy frustating! Anyone know how to navigate me to how to pay other than continuing to hold on the phone?

I also just purchased my flight today and need to add that to my itinerary so that I can use Disney's ME but can't find anyplace online to set that up either! Any suggestions?

 

[obxshark]

I don't believe you can do either online with the new web page. Your best bet is to hold on the phone until an agent can assist you. The holds right now are excruciatingly long - I just experienced 35 minutes myself!

 

[bcrook]

I am having no end of problems with the Ipad app!!!
I see my resort reservation - no problem. It asked me to input the names of the people, beside myself who were staying with me on this reservation. I imputed the information correctly (these people were already entered in my profile as family and friends) and when the reservation re-appeared, my son is down twice and my friend not at all. There doesn't seem to be any way of editing this either.
Also I cannot seem to link my ADRs either. It keeps telling me that the information I have imputed is incorrect. I admit, I cannot remember which phone number I used when I booked the ADRs but have tried all possibilities with no luck. I e-mailed the online communications department but all they could suggest is that I telephone. As I am in the UK, I am reluctant to do so as it would be very expensive!!!
I wouldn't bother with all this at all if it weren't for not wanting to miss out on our allocation of FP+ for our June trip.

I am having similar problems with my iPad app. I am now listed twice on my reservations and lists too.

 

[tigeramy75]

I'm doing my best at trying to find where to PAY for my trip on the new website. I'm at the 45 day point before my trip and can't find where to do this! I've called Disney and been on hold for about 45 minutes and haven't even gotten to talk to a representative yet!! This is crazy frustating! Anyone know how to navigate me to how to pay other than continuing to hold on the phone?

I also just purchased my flight today and need to add that to my itinerary so that I can use Disney's ME but can't find anyplace online to set that up either! Any suggestions?

What a pain. I've been looking for a way to pay on the new site as well...it was so easy for me to pay a little each month from the old site, and it seems every time I call I wait on hold for an hour. Not looking forward to that call! Good luck to you!

 

[bcrook]

Just some quick observations:

The web page accessed from my computer, the MDE app on my iPhone, and the Droid version on my Kindle Fire are all different. The web page has all of my reservations (both resort and dining), the iPhone has only dining (no way to add resort) and the Droid app can't see any of the reservations, and in fact doesn't have the "My Plans" button at the bottom of the screen. On my iPhone, I added other activities such as Wishes and MSEP, but they don't appear on the web page. It's as if they have a different platform for all of the various OS's out there, and are planning to smoosh them all together at some point. That ought to be some collision, possibly resulting in the discovery of the Higgs boson.

If you haven't yet, be sure to read the T's & C's for using the fastpass+. Without going into detail here, suffice to say it is causing some degree of heartburn throughout.

Finally, I called WDW and spoke with an agent regarding our upcoming trip (3rd week of February - next month!) and our potential use of RFID (wristbands) and fastpass+. The agent I spoke with was polite to a fault, but quite unfamiliar with anything to do with either RFID or fastpass+. He simply informed me that we would be able to participate, but had no idea when fastpass+ ressies could be made from the MDE app/web page. They (agents) aren't being told any dates, and his advice is to just keep checking the app to see if the fastpass+ function has been activated.

The terms and conditions for the entire My Disney Experience is disturbing.

That is great advice for the agent!

Thanks for the information though!

 

[bigAWL]

Just some quick observations:

The web page accessed from my computer, the MDE app on my iPhone, and the Droid version on my Kindle Fire are all different. The web page has all of my reservations (both resort and dining), the iPhone has only dining (no way to add resort) and the Droid app can't see any of the reservations, and in fact doesn't have the "My Plans" button at the bottom of the screen. On my iPhone, I added other activities such as Wishes and MSEP, but they don't appear on the web page. It's as if they have a different platform for all of the various OS's out there, and are planning to smoosh them all together at some point. That ought to be some collision, possibly resulting in the discovery of the Higgs boson.

If you haven't yet, be sure to read the T's & C's for using the fastpass+. Without going into detail here, suffice to say it is causing some degree of heartburn throughout.

Finally, I called WDW and spoke with an agent regarding our upcoming trip (3rd week of February - next month!) and our potential use of RFID (wristbands) and fastpass+. The agent I spoke with was polite to a fault, but quite unfamiliar with anything to do with either RFID or fastpass+. He simply informed me that we would be able to participate, but had no idea when fastpass+ ressies could be made from the MDE app/web page. They (agents) aren't being told any dates, and his advice is to just keep checking the app to see if the fastpass+ function has been activated.

As far as the resort ressies on the iPhone go... Have you run the latest update to version 1.3 yet? After I did that is when my resort info showed up on the iPhone app.

 

[monique5]

MDE App has new update today. Now shows resort & dining reservations like website.

 

[monique5]

Just some quick observations:

The web page accessed from my computer, the MDE app on my iPhone, and the Droid version on my Kindle Fire are all different. The web page has all of my reservations (both resort and dining), the iPhone has only dining (no way to add resort) and the Droid app can't see any of the reservations, and in fact doesn't have the "My Plans" button at the bottom of the screen. On my iPhone, I added other activities such as Wishes and MSEP, but they don't appear on the web page. It's as if they have a different platform for all of the various OS's out there, and are planning to smoosh them all together at some point. That ought to be some collision, possibly resulting in the discovery of the Higgs boson.

If you haven't yet, be sure to read the T's & C's for using the fastpass+. Without going into detail here, suffice to say it is causing some degree of heartburn throughout.

Finally, I called WDW and spoke with an agent regarding our upcoming trip (3rd week of February - next month!) and our potential use of RFID (wristbands) and fastpass+. The agent I spoke with was polite to a fault, but quite unfamiliar with anything to do with either RFID or fastpass+. He simply informed me that we would be able to participate, but had no idea when fastpass+ ressies could be made from the MDE app/web page. They (agents) aren't being told any dates, and his advice is to just keep checking the app to see if the fastpass+ function has been activated.

HELP!

On website I see Fastpass + under my Friends & Family ( no access), but not for me. Advise.... Where is Fastpass + on MDE App??? Thanks!

 

[Lorilais_mommie]

So on the website I've been able to find the virtual ticket are and FP+ areas for my family only...


For some reason I can't view it on my profile.. Anyone else having same problems?