Wow, it really does seem to be whichever CM you get as to what you get told. I ordered
MVMCP tickets yesterday, luckily I was on hold for less than two minutes, and was informed mine would be posted out to me and I should expect to get them within a week. I knew I could ask for them to be will call but I'm like you, I prefer to have them in my hot sticky little hands

so didn't ask for this option but it wasn't offered to me, I was just told they would be posted. I just assumed there was a standard charge for international delivery and worked it out to be $14 but I see from on here and another forum that most people have only been charged $4.
Disney really should make sure that they are all singing from the same hymn sheet.