Military Discount Tickets?

[WiWe]

I got the phone call at 11:55 am.

 

[fly girl]

I got the phone call at 11:55 am.

oh man! Where’s my phone call!!

 

[subtchr]

oh man! Where’s my phone call!!

Just FYI, it's not always a day-by-day progression. There seem to be days they make a flurry of calls, and days they do not.

I've actually gotten the call on a Sunday three times. And I don't usually receive the email acknowledgement of my order until right before I get the call, sometimes a few days after I send the order. That is over about my last half dozen orders.

Just trying to keep your expectations realistic!

I will say that now I have to remember to change my phone settings to not silence unknown callers when I am expecting a call from SoG!

 

[fly girl]

Just FYI, it's not always a day-by-day progression. There seem to be days they make a flurry of calls, and days they do not.

I've actually gotten the call on a Sunday three times. And I don't usually receive the email acknowledgement of my order until right before I get the call, sometimes a few days after I send the order. That is over about my last half dozen orders.

Just trying to keep your expectations realistic!

I will say that now I have to remember to change my phone settings to not silence unknown callers when I am expecting a call from SoG!

Well it has been 5 days since the email they were going to call, so I am getting a little impatient. Can't help it, just my nature.

I have done this for several years as well. And I try to remind myself every year it takes longer because once they added FP+ and now park reservations the need to get tickets prior to going has increased. But if @WiWe and I both sent them in on the 17th, got the email on the 18th, they got the call yesterday at noon and I am still waiting I am getting impatient. I just know my luck, they will call right when I am at my annual women's exam.

 

[CamColt]

Have you received the email saying they have your ticket order and you should receive a phone call soon? If you didn’t get that yet I’d send it in again.

When I had written my most recent post, I didn‘t know that DS did in fact receive the email(he hadn’t said anything, lol). I feel better now knowing things are in motion and hopefully he will get a call soon. Good luck getting yours!

 

[fly girl]

Well, I couldn't take it so I called. Worth waiting 40 minutes on hold. Turns out I was in the queue but for some reason my order form wouldn't show/print so they moved passed my email. The rep on the phone was so nice and took care of it all for me. Should get the email soon about FedEx.

My take is if you don't hear back and it has been over 5 days, give them a call.

 

[WiWe]

Glad to hear your getting your tickets soon

 

[CamColt]

Well, I couldn't take it so I called. Worth waiting 40 minutes on hold. Turns out I was in the queue but for some reason my order form wouldn't show/print so they moved passed my email. The rep on the phone was so nice and took care of it all for me. Should get the email soon about FedEx.

My take is if you don't hear back and it has been over 5 days, give them a call.

Good to know...and I'm glad you are getting yours!

 

[fly girl]

Good to know...and I'm glad you are getting yours!

Looks like Friday. Woo Hoo!

 

[potterfanatic]

** edited found the answer upthread

 

[CamColt]

1 week and no call. DS doesn't want to call because the email said not to so I understand that, but if DHS fills up for our dates while we wait I will be crushed! That is the 1 park we haven't been to in a few years. I'm going to give it another couple days and then I will work on DS to call.

 

[fly girl]

1 week and no call. DS doesn't want to call because the email said not to so I understand that, but if DHS fills up for our dates while we wait I will be crushed! That is the 1 park we haven't been to in a few years. I'm going to give it another couple days and then I will work on DS to call.

The email says allow 5-7 days before calling, it doesn't say not to call. (Yeah, I called early at 6 but when WiWe got their call and we sent in the stuff on the same timeline and I waited an extra day I couldn't wait any longer ... esp because I was busy with appointments the following day.)

It has been a week. Try to convince him to call. You don't want to miss HS.

Really, what is the worst thing they can say, we will call you back? Then at least you'll know.

 

[DebLovesPooh]

Would he be willing to send an email instead? It will be slower than calling, but at least it something.

 

[fly girl]

Anyone else supposed to get a package on Friday and it is still sitting in Orlando?

Now my status for delivery is "Pending" and when I look at history is says, "Shipment Exception Delay Beyond Our Control."



Oy ... my luck with SOG the last two years has not been good. I wish I had an ITT office close but I am not driving 1.5 hours one way.

 

[WiWe]

@fly girl I have yet to receive mine. At first it was Thurs then Fri then today now it says pending But it is slowly moving along. I figure this week sometime. Fed Ex is the hold up as they are backed up.

 

[lilypgirl]

The Battle Creek MI MWR office is awesome!! Very helpful and you don't have to wait to wait days or weeks from them to email or call back. Honestly they usually answer the phone on the first try. They have also located tickets for me they didn't have in their office.

 

[fly girl]

@fly girl I have yet to receive mine. At first it was Thurs then Fri then today now it says pending But it is slowly moving along. I figure this week sometime. Fed Ex is the hold up as they are backed up.

No doubt they are playing catch up from the weather last week. Makes sense, they can only move so fast and with more people opting to use FedEx/UPS over USPS right now their volumes are high to begin with. Sadly, I wouldn't have batted an eye if this was USPS, lol.

I am sorry you are in the same boat, hopefully they will get our tickets moving soon.

 

[CamColt]

Oh goodness, how frustrating for your both! This shipping/tracking world we live in is great, but not so much when you see stuff like this. Good luck to you both!

And I think I should be able to get him to call Monday.

 

[fly girl]

Oh goodness, how frustrating for your both! This shipping/tracking world we live in is great, but not so much when you see stuff like this. Good luck to you both!

And I think I should be able to get him to call Monday.

Same to you! Keep us posted.

 

[subtchr]

My tickets a few weeks ago were delayed one extra day by FedEx (not SoG’s fault). But I did get them the day after I was supposed to.

Good luck!