We are also have trouble getting our cards in. At first dh only got his. Saw we called, and they agreed, that I was suppose to have one as well. So when they finally showed up(gave dh another new one), this time both didn't have a back to it, just white. So I called MS again, explaining these new ones, don't have a place to sign, most importantly no phone number(short memory here lol). Well still nothing in the mail. Not sure if they forgot, or if mine is still coming. Seems like a pain to call again, since it takes forever to get through.