McDonald's is phasing out self service drinks...by 2032.

My daughter worked at McDonalds (just left due to starting university in another city) and her McDs will be phasing out the self serve drinks. They plan to have someone on "drinks" for every shift which is a new role that doesn't exist today. If they don't do that, the person filling or running the orders has to and it slows down service. It probably varies by restaurant (and country - I'm in Canada), but for some, there will be a labour cost increase.
I'm surprised they'd add someone just to do drinks. They currently make drinks for drive through and pick up/to go, right? Do they really need another body for the few people eating in the restaurant?
 
Really? Cigarettes are still legal and you're surprised fast food is?
Well there is no special fast food tax like there is on tobacco. That tax keeps tobacco around despite the health consequences to society. As does alcohol taxes.

I know some areas have instituted special unhealthy food taxes. Maybe a national tax would lower obesity. I doubt it though.

An unhealthy food tax would definitely affect the poor at a disproportionate rate and I have a feeling would never pass once polling data said that if supported the politician would be losing their job at the next election.
 
Well there is no special fast food tax like there is on tobacco. That tax keeps tobacco around despite the health consequences to society. As does alcohol taxes.

I know some areas have instituted special unhealthy food taxes. Maybe a national tax would lower obesity. I doubt it though.

An unhealthy food tax would definitely affect the poor at a disproportionate rate and I have a feeling would never pass once polling data said that if supported the politician would be losing their job at the next election.
There's a philly beverage tax that doesn't apply to other counties. All it does is have everyone with the ability to do so make a grocery run for beverages (often to BJs/Costco etc) out of the county. Most people with means to do so avoid the tax.

It's stupid. No one would charge an obesity tax where they would charge people for being overweight. Why do I have to pay a tax to drink a soda once in awhile to keep someone else from being obese? It makes no sense. I don't need Philadelphia telling me what to eat or drink. It's really not their business.
 

National obesity rate of 40%? I'm surprised fast food isn't illegal yet.
No one has to eat fast food. It is also possible to be thin and eat fast food, as well as obese and not eat fast food. While I think it is good if a fast food restaurant has some healthier options on their menu, ultimately it’s up to each of us to make our own choices when it comes to eating.

For the record, the only time I eat anything resembling fast food is when I am on vacation. I don’t feel it’s a good value financially. I can make better quality food, more cheaply, at home.
 
No one has to eat fast food. It is also possible to be thin and eat fast food, as well as obese and not eat fast food. While I think it is good if a fast food restaurant has some healthier options on their menu, ultimately it’s up to each of us to make our own choices when it comes to eating.

For the record, the only time I eat anything resembling fast food is when I am on vacation. I don’t feel it’s a good value financially. I can make better quality food, more cheaply, at home.
Europe has made some things used in fast food illegal compared to here where some things illegal there are legal here. Why can't we just do the same?
 
How did we get to the point where we need soft drinks by the quart, in 87 different flavors? When I was a kid, a large drink was (I think) 16oz, and it seemed HUGE.
Can't speak to the size aspect but I suspect you'd be like the rest of us and miss the choice if it went away. Although don't discount that some of those choices are just off shoots such as a zero calorie option or a diet option (which are not necessarily chemically made the same).
 
Europe has made some things used in fast food illegal compared to here where some things illegal there are legal here. Why can't we just do the same?
Eh..but Europe has the good stuff on allergy not hidden behind the counter (talking like Sudafed but the good Sudafed which you know the FDA just came out and point blank is stopping recommending what the U.S. largely switched to because it's not considered effective enough over the old kind--which is easy to find in Europe or easier than the U.S.) but then Europe considers Adderall illegal. So pick your poison (no pun intended).
 
There's a philly beverage tax that doesn't apply to other counties. All it does is have everyone with the ability to do so make a grocery run for beverages (often to BJs/Costco etc) out of the county. Most people with means to do so avoid the tax.

It's stupid. No one would charge an obesity tax where they would charge people for being overweight. Why do I have to pay a tax to drink a soda once in awhile to keep someone else from being obese? It makes no sense. I don't need Philadelphia telling me what to eat or drink. It's really not their business.
When companies first started rolling out health programs that paid you to be healthy they went about it the wrong way.

You had to get a biometric screening done and based on the numbers you got paid for being healthy. If your blood sugar was normal you got a certain amount of money, if your BMI was normal you got some more and so on.

The end effect was that the people that were at unhealthy levels already knew this and did not bother getting the biometric screening done or participating in the health program because there was no incentive.

The people that would benefit the most from the program, the people that would save the company the most money in health insurance premiums were not participating at all.

Pretty quickly the programs switched to be based more on activities rather than current health. That way even the most unhealthy people could participate and earn money while at the same time potentially saving the company health dollars in future years.

I would not put it past the government instituting an obesity tax and then later adjusting the program to work in a more effective way.
 
I also think it would be more sanitary having employees behind the counter prepare the beverages.
I agree. Because of the pandemic, I think restaurants re-evaluated stuff like that and are are moving forward accordingly - first with the new restaurants, then so on as regular upkeep renovations are needed.
 
My guess is that the long range plan for this is that their robotic drink filling system will be advanced enough by them they can do this while not needing to increase staffing.
This is actually pretty darn easy from a robotics standpoint to do this. The only issue becomes you will need robotics specialist to do maintenance work and preventative maintenance on this equipment. Pretty common in my world to replace 6 $50K a year employees with a robotic work cell, but you will need 1 $120K a year robotics tech to keep the cell working smoothly.

Based on how often their ice cream machine is down now, I can’t imagine maintenance or preventative maintenance is a high priority for McDonalds.
 
If you watch the movie founder, that’s basically their roots. Just tasty food quickly, and forget the rest. I think this idea has potential if you can get it down to being efficiently run with a good product and prompt service.
 
Back during the pandemic when dining rooms where closed, our McDonald's took the opportunity to remodel. That's when they got rid of the self service drinks machine.

The ones around her that had Coke Freestyle machines just seem to have empty spaces where they used to be. One of those locations did previously have a traditional fountain setup, but that's just an empty stainless steel counter now. They don't even load their napkin dispensers any more.
 
Dang, that's one of the only reasons to go to Burger King these days (their fries are trash). Sometimes I want a Fanta Peach :(

For me it's Caffeine Free Diet Cherry Vanilla Coke. Fortunately the Wendy's about 10 minutes away still has a Freestyle machine so I can get my fix. We also have a California Tortilla about 30 minutes away that we got to occasionally and they have Freestyle machines. I wasn't happy when the BK 2 miles away got rid of theirs. I often went to BK just to get the drink and then came home (or went somewhere with "healthier" options) for lunch.


I was at Pop in 2007 and getting a late snack after returning from the parks. I saw a kid walk in with an empty 2 liter bottle and fill it up at one of the self-service soda stations. When Disney implemented the chips in the soda cups, I thought of that kid.
I once saw someone filling up a huge (at least a gallon) thermos container at the self-service station at AoA....and the CM watched them do it and didn't say a word.


Sorry, I disagree. I don't think you increase labor costs. There's still people to hand you the cup, it's just now they'll fill the cup (like they do for drive through).

They MIGHT have decreasing customer satisfaction, but how many people are eating IN McD's vs food delivery/drive through?

Our nearby McD's always had dining room hours from 6 a.m - 11:00 p.m. During 2021 our existing McD's was torn down and rebuilt. When they re-opened, the dining room hours were 6:00 a.m. to 10:00 p.m. A few months ago they changed the hours to 7:00 a.m. - 8:00 p.m. My husband and I did a mobile order the other week for milkshakes and fries and we indicated we'd pick up in the dining room. The store has been open for 2 years, is 2 miles from our house and we've never been in the dining room. We thought this would be the perfect time to try it -- we'd only be there about 10 minutes tops. We got to the door at 7:41....7:41!!...and the door was locked already. When we knocked on the door to get the attention of the kid who was cleaning and told him we had a mobile order to pick up, he said the dining room was closed and we should just go to the drive-thru to pick up. My husband said, "But your sign right here on the door says the dining room is open until 8:00." The kid said, "Yeah, but we usually lock the door at 7:45 so we can start cleaning." We pointed out that it wasn't 7:45 yet and it was clear that the door had been locked a few minutes already. He just shrugged his shoulder and said we could pick up our food at the drive-thru. We just sighed and walked back to the car. I told this story to a friend of ours and he said that he had the same thing happen a few weeks prior when he took his 2 kids to get shakes as a treat. And he said he they don't open the dining room until at least 7:15 every morning. So it seems like they are trying to reduce the dining room hours. I drive by this McDs numerous times a week and there's rarely anyone inside. I'm' sure it's only a matter of time until they really restrict the dining room hours. They made it very inconvenient to park your car and go in to the dining room after the re-build. There are only 3 parking spots adjacent to the building. The next closest spots are all reserved for mobile order pick-up or drive-thru waiting spots. The rest of the parking spots are behind the building and require you to cross 2 driveways to get in the building. It's almost like they don't want people to use the dining room...
 
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I posted earlier this year about my walk in experience at a McDonalds in February. McDonalds sure has changed. And change does not equal an improvement for the customer.
The days of walking in, ordering a burger, fries, and coke and walking out are far less than norm that they were for decades.
It's work now to go to McDonalds. They want you to download their app, they want you to order on the app, they want you to tell them you have arrived. They want you to wait in the parking lot for them to bring you the food.
Right now, based on my recent experience, it is clear they have reached a point that they can take orders faster than they can reasonably prepare it. So I can see the ability to go inside going away, so they can make the entire inside a prep area to keep up with the orders they can now receive.
 
So I can see the ability to go inside going away, so they can make the entire inside a prep area to keep up with the orders they can now receive.
Yet some of the articles mention that one of McDonald's plans with this is to switch to more of a fast casual experience.

You will place your order and go to your table. Employees will then bring you your order and drinks.
 



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