Happened to us last August. We were hoping for the public
free dining promo. But last year, the dates didn't start until September--no go with kids in school! I kept waiting and waiting for a PIN when I heard about so many other people getting them. No luck.
So I called and asked, nothing. So I called the next day, nothing. So I called the third day---BINGO! Free dining! And we already had the stay booked so we were going either way. But with Free Dining, we upgraded to POFQ instead of All Stars! Never did get an e-mail or snail mail saying there was a PIN on my account. So definitely call!!!!