well my TA called DCL armed with the details about what the gift was...and they denied to her that any such magnets exist or were being sent out.![]()
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Oh that DCL!!!![]()
They're sure lucky they throw a super fun cruise or I'd start to get a little irritated about how poorly they communicate and coordinate their information and activities internally!!
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"Yes I konw you can't book your excursions online...nobody can. Nobody on the cruise has been able to do so......oh, you have friends who have? Let me put you on hold...."![]()
"No, you're the ONLY person who has had all their bookings erased by accessing the discounted rates...everyone else has kept their reservations....oh, you have friends who have the same situation? Let me put you on hold...."
"No, we're not sending any gifts out...there are no magnets for this cruise....oh, you have friends who have gotten them already? Let me put you on hold...."
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Erik
Sounds familiar. They charged me 400% over the price my cruise should have been and when my mum first rang they said they would arrange a refund and it would take a few weeks. They couldnt understand why we were not happy with this lol!! Thankfully the money went back on my card yesterday but I have had no form of apology from them and there is a chance that I have had extra bank charges on my card as well so not impressed but hey its sorted at least!
Lindsay