i flew them many years ago, so my comments would be very out of date.
However, when i've read other more recent reviews, the comments were exactly the same - so apparently the airline hasn't changed since we flew them.
they seem to have a problem of long delays. And i mean, very very long delays.
Of course, since people tend to comment more when they're upset than when they're happy, you might just be hearing the problems.
We were stuck in Amsterdam airport for an entire day, waiting for the plane to be fixed (mechanical problem of some kind).
In the end, we flew out 9 hours after the scheduled time - not on our original plane, but on a plane of theirs that had just arrived.
they took that plane for the orlando flight, and made the next group of passengers wait.
perhaps cascading delays due to a limited fleet. Just guessing though.
On board, it was pretty much like any airline nowadays. Cramped. But the crew was pleasant.
And it was nice to have a direct orlando flight - not something we usually do (normally we enter the US in new york and connect to orlando).
but we arrived very very late - 9 hours late in fact. And the kids were EXHAUSTED. We were stuck in the airport for 11 hours. (we'd arrived 2 hours before the flight was originally scheduled to leave)
Not a great thing with little kiddies.
I've never taken that route again (amsterdam-orlando).
If i take an indirect route, i prefer the plane change to be in the US. That way, in the worst case scenario (the air traffic system is stopped for some reason), i could always rent a car and drive to orlando.