zimaaaaah
Disney lover since forever
- Joined
- Sep 8, 2005
- Messages
- 468
Just had to share what happened to us last week on vacation!
First of all, we had Airtran cancel our flight and had no options for us for 2 days, so we had to scramble and managed to get another flight on another airline for a day later (at 3X the price
). I called Disney the next morning(after we had to come back home all packed to go to Disney) to see if they could add the lost day to the end of our vacation. They had to switch me to a supervisor since we were arriving that day, but they got it done and changed in the computer without issue. Got our flight back changed (NOT on Airtran!)and the rental car changed, we thought we were all set; vacation crisis averted.
When we got to Pop Century to check in at around 9:30 pm on Saturday, they could not find our reservation in the computer. I had luckily received the confirmation before we left that morning and printed it out, so they had the number and proof of payment. To make a long story short, they had somehow cancelled our entire reservation in the system. You can imagine after the cancelled flight, extra airfare money spent, and the general stress already involved in just getting there, I was pretty upset; like about to cry upset. A really nice supervisor named Christine came over and told me that Pop had no rooms available, and they were working on fixing the problem. She said they had some availability at Deluxe, but were not sure which one.
And oh boy did they fix the problem! She came back about 30 minutes later and her supervisor Todd had authorized to have us transferred to another hotel for the entire stay. They moved us from Pop to the Grand Floridian!
MAJOR PIXIE DUST ! !
The hotel was so nice, and the rest of our vacation was wonderful. Just another example of how Disney goes above and beyond to make sure guests are taken care of. That's why we go back again and again.
First of all, we had Airtran cancel our flight and had no options for us for 2 days, so we had to scramble and managed to get another flight on another airline for a day later (at 3X the price
). I called Disney the next morning(after we had to come back home all packed to go to Disney) to see if they could add the lost day to the end of our vacation. They had to switch me to a supervisor since we were arriving that day, but they got it done and changed in the computer without issue. Got our flight back changed (NOT on Airtran!)and the rental car changed, we thought we were all set; vacation crisis averted. When we got to Pop Century to check in at around 9:30 pm on Saturday, they could not find our reservation in the computer. I had luckily received the confirmation before we left that morning and printed it out, so they had the number and proof of payment. To make a long story short, they had somehow cancelled our entire reservation in the system. You can imagine after the cancelled flight, extra airfare money spent, and the general stress already involved in just getting there, I was pretty upset; like about to cry upset. A really nice supervisor named Christine came over and told me that Pop had no rooms available, and they were working on fixing the problem. She said they had some availability at Deluxe, but were not sure which one.
And oh boy did they fix the problem! She came back about 30 minutes later and her supervisor Todd had authorized to have us transferred to another hotel for the entire stay. They moved us from Pop to the Grand Floridian!
MAJOR PIXIE DUST ! ! The hotel was so nice, and the rest of our vacation was wonderful. Just another example of how Disney goes above and beyond to make sure guests are taken care of. That's why we go back again and again.
Airtran cancelled our departing flight from disney. Luckily we were able to fly jetblue without paying any extra, but it is SO stressful when that happens, glad disney was able to make it better for you.
