Lost All My Information

[Jay Foster]

Hi everyone,

I bought into the club shortly before Hurricane Katrina mostly because I read the stuff on this website. However, the Hurricane wiped me out and I lost most of my possessions including the Disney Vacation Club packet etc.

Does anyone have a contact number or preferably email where I can email the club to get my packet again and my member number, etc.?

 

[aDVCwannabe]

[800] ********

 

[stenogoddess]

I wish I could help you. I know someone will crop up with the answers. I just wanted to send a little extra pixie dust your way I'm Florida and we have our share of hurricanes, of course nothing compares to this one, but at least I can somewhat feel your pain. I hope it all gets sorted for you soon.

 

[aDVCwannabe]

didn't know the phone number would do that

 

[Chuck S]

Welcome to the DIS boards! Katrina was a horrible, horrible event...thank goodness you are safe.



The non-toll-free number for member services is: 407-566-3800. I would call that number, they can look up your membership number and tell you who to contact, whether it be a DVC guide or member accounting, to replace some of your documents. Also, your deeds and mortgage (if you financed through DVC) can be found here: Orange County Comptroller

Best of luck to you.

 

[Horace Horsecollar]

Does anyone have a contact number or preferably email where I can email the club to get my packet again and my member number, etc.?

First, I'm sorry to read that you lost most of your possessions. I hope you and all of your loved ones are okay.

Rather than trying to communicate with Member Services, I would recommend going back to the DVC sales organization at 800-500-3990. Based on your name, they should be able to look up your DVC Guide. (Whether you bought directly from Disney or you bought a resale, a DVC Guide is assigned to you.) Your DVC Guide should be able to initiate the process to get duplicate documents generated and to determine your member number.

 

[Pluto 2]

sorry about your lost, you need a vacation bad so i hope you get the information soon

 

[dianeschlicht]

So sorry for your loss! The number you were just given will work, as will emailing your guide if you remember who your guide was.

 

[Jay Foster]

Thanks for the condolences. It stinks right now but it gets better every day. I really appreciate the information.

 

[bavaria]

Thanks for the condolences. It stinks right now but it gets better every day. I really appreciate the information.

Sending you some good thoughts....

 

[JimMIA]

If you will PM me your email, I will email you the member services number. They'll be able to help you reconstruct things.

Can't post the number here, because as you've seen it just comes out ******. (The number is for members only and is not supposed to be published on a public forum like this.)

 

[Muushka]

I hope all of your days continue to get better and better.