Loooong wait on the phone!!

[dianed358]

55 minutes and counting!! Don't want to do it online. Last time I did that I really messed thing up!!

 

[pigletforever]

one hour 3 minutes. I can't hang up. I am may have to make a split stay to get this to work.

 

[Rags]

one hour an ten mins I have to go to work soon uggggggggggg

 

[iluv2go2disney]

40 minutes and holding! Hoping for 40% off Poly theme park view in February for our anniversary.

 

[#1Disfann]

40 minutes...and that is on the Grand Gathering line. We already have our ressies and want to modify.

 

[iluv2go2disney]

40 minutes...and that is on the Grand Gathering line. We already have our ressies and want to modify.

I'm trying to modify ours also.

 

[Disney Deb]

1 hour and 4 minutes and still holding....to modify

 

[fourboysandme]

I'm up to the one hour mark now! Good thing this didn't happen next week...I have to go back to work then!

If I make a new one and cancel the old one, do I lose my $200 deposit or anything? We were going to upgrade our room, so I guess I could make a new one. I just don't want to lose money to save it!

 

[MrsDef]

50 minutes.

Am I wasting my time.. can I combo the discounted room rate with the gift card offer? That's the only thing that makes it worth it for me!?

 

[michamato]

Got through right at 7 this morning. The CM was rude and had no idea what I was talking about. I gave him the code, he told me no. I said it is a new rate that came out, he said, "did you read the fine print, ony through Oct 2 of course you would't scroll down and read that far" I asked him to get someone else on the line his supervisor. He then told me he found the code, and then I asked him not to be so snippy and rude to me, i was just trying to get the discount for my family. He hung up on me. The call was recorded, I did the survey, and now have been on hold over an hour and 15 minutes!!


OMG!!!!

 

[#1Disfann]

50 minutes.

Am I wasting my time.. can I combo the discounted room rate with the gift card offer? That's the only thing that makes it worth it for me!?

According to Mousesavers it's like all other discounts...No stacking!

From Mousesavers:


You must book this offer by 11/21/10. The number of packages available at this rate is limited. No group rates or other discounts apply. Offers cannot be combined. Advance reservations required.

 

[saffymom]

I'm up to the one hour mark now! Good thing this didn't happen next week...I have to go back to work then!

If I make a new one and cancel the old one, do I lose my $200 deposit or anything? We were going to upgrade our room, so I guess I could make a new one. I just don't want to lose money to save it!

You won't lose the deposit if you are more than 45 days from your arrival.

 

[iluv2go2disney]

Got through right at 7 this morning. The CM was rude and had no idea what I was talking about. I gave him the code, he told me no. I said it is a new rate that came out, he said, "did you read the fine print, ony through Oct 2 of course you would't scroll down and read that far" I asked him to get someone else on the line his supervisor. He then told me he found the code, and then I asked him not to be so snippy and rude to me, i was just trying to get the discount for my family. He hung up on me. The call was recorded, I did the survey, and now have been on hold over an hour and 15 minutes!!


OMG!!!!

WOW!!! That is horrible!! I hope you get the discount you want for having to deal with that rude CM. And I hope they get reprimanded for addressing you like that.

 

[dianed358]

so sorry! Hope you got his name!!

 

[michamato]

Thanks! Me too! It was by far the worst experience ever with a Disney Cast Member. He was rude from the second he answered the call, I told him I would make it quick, I knew he would be busy today. He couldn't have been more misinformed and rude. I am glad they recorded the call, hopefully after I get through here it will be easy to grab a supervisor and listen to his first call of the day. I was pretty much begging him to please refresh the page, new discounts were out. I thought for a second it was a joke, no joke, and probably no discount for us.

I am still on hold and afraid I will miss the discount for the BC. I am a DVC member but need to book on cash for Dec. 1 minute 18 seconds and counting.

 

[TinkerBrie]

Waited over 80 minutes, then hung up! Booked online in minutes!!

 

[#1Disfann]

Two lines going...1 hour 2 minutes on one and 57 minutes on the other! LOL Trying to modify our Sept. 2011 ressie! I really don't think I would HAVE to get that done today but I will feel better knowing it's done. We are a Grand Gathering and some were really counting on this. They will be so happy!

 

[J3nn78]

I am at 36 minutes and counting.

 

[michamato]

so sorry! Hope you got his name!!

I got his name, I will put in complaint as soon as I can get my discount.

I can't be the only one he was rude to. All I can say is Karma. 1 hour 23 minutes and counting.

 

[aroundtheriverbend]

Gosh, I'm so sorry for everyone the wait is so long! I called right at 7, got through in about 25 minutes, got 40% off at poly Oct 18-23 for a nice fat savings! We had had free dining, but switching to the 40% saved us an extra almost $900!

Only reason I can see to stay on the phones is if you bought insurance - I'm not sure you can get that refund, but it's like a $100 and might be worth ditching if you can save $$$ like we did!!! All the rest should be refundable since the new dates are more than 45 days out.....

Pixie dust to all, hope you all get what you are trying for!!!