Little E
DIS Veteran
- Joined
- Apr 3, 2016
- Messages
- 872
Hi Disfriends!
Today was my LLMP 7 day booking window. For the most part, I was able to use the app with success. However, two of us like rides with drops and one of us doesn't. I booked Tiana's for all three of us and I booked Tower of Terror for all three of us, but DS22 is a "no thank you" for those rides. I noodled and noodled with the app to figure out how to get a different attraction for him while DS20 and I ride those rides. I just couldn't find the option to do that on the app. I called WDW and a lovely CM named Audra Joy helped me find different attractions during the same time window for my drop hesitant kiddo. But, she couldn't figure out why the app wouldn't let me make this change. She even called IT during our call, and they said the app SHOULD let me do this, and it just wouldn't. She recommended that if we encounter this in the parks to use the "chat now" feature in the app or seek out a CM at a blue umbrella for help.
But, I thought I would ask veteran folks here to see if there are any suggestions for Audra Joy, Disney IT, and me to make it work in the app. The question is: how do you modify an experience for one person in the group to select a different experience, but keep the selected time for the others in the group? Bonus points for finding a different attraction for that person with roughly the same time frame.
Thanks so much!
Today was my LLMP 7 day booking window. For the most part, I was able to use the app with success. However, two of us like rides with drops and one of us doesn't. I booked Tiana's for all three of us and I booked Tower of Terror for all three of us, but DS22 is a "no thank you" for those rides. I noodled and noodled with the app to figure out how to get a different attraction for him while DS20 and I ride those rides. I just couldn't find the option to do that on the app. I called WDW and a lovely CM named Audra Joy helped me find different attractions during the same time window for my drop hesitant kiddo. But, she couldn't figure out why the app wouldn't let me make this change. She even called IT during our call, and they said the app SHOULD let me do this, and it just wouldn't. She recommended that if we encounter this in the parks to use the "chat now" feature in the app or seek out a CM at a blue umbrella for help.
But, I thought I would ask veteran folks here to see if there are any suggestions for Audra Joy, Disney IT, and me to make it work in the app. The question is: how do you modify an experience for one person in the group to select a different experience, but keep the selected time for the others in the group? Bonus points for finding a different attraction for that person with roughly the same time frame.
Thanks so much!