We flew with them this summer in June. They are amazing and really easy to work with. We did the arrangements directly with them. Michelle took us on quite a tour over glacial lakes, fjords, and amazing scenery. We also landed on a lake and got off to walk around the banks to take pictures. It was spectacular. With the headphones on during the flight, she is able to speak to all of the members of the party, and you can ask questions too. We really enjoyed it and would recommend it highly.