Just a warning...Waiter from World Showcase added money to his tip!

[wisblue]

I recently had to contest charges on my CC. Turns out my cc number had been stolen. my cc company was fantastic! They immediately stopped payment on those charges, closed the card and assigned me a new cc. its definitely preferable to not have to do that in the first place, but i was very happy with how quickly they stepped up.

There are so many ways now that thieves can get hold of credit card information and initiate unauthorized charges. The well publicized hacking incidents at places like Target and Home Depot are examples of this.

My advice to everyone is to go to your credit card issuer's website at least once a week and look at the activity on your account to verify that all of the transactions are legitimate and in the correct amount. If there is something improper you can act quickly and, if necessary, get a new account number.

As long as unauthorized charges are reported in a timely manner, the credit card issuer is required by law, and Master Card and VISA regulations, to follow procedures to investigate the transaction and credit your account while they investigate. The same rules apply if you have a dispute about the quality of goods or services that you paid for with your account. That is why it is preferable to pay for things with a credit card instead of cash or a check as long as you can pay the full balance of the credit card every month to avoid interest.

 

[dixiegirl]

I usually leave a cash tip and I write CASH in the tip area. Oh, and I take a quick pic of the one I signed for the restaurant on my phone. I've never had a problem in WDW but it can happen anywhere. I have been able to use one of the pics before to have a double tip reversed - the manager thought it was great that I had it right on my phone. Once I check the charge on my cc, I usually delete the receipt pic.

 

[gkrykewy]

I don't entirely understand the receipt OP is referring to; I've only ever written a tip amount on the final receipt that you also sign, I think.

I thought this happened to me a couple of times, but in both cases it turned out to be my mistake upon further consideration. Would be very upsetting for sure for it to actually happen.

 

[momof2n2]

Any chance he accidentally typed in a "3" instead of a "2" (they're right next to each other)? I wouldn't immediately assume the person was trying to rob you.

Not picking on you nilla - but you are the first of many to suggest this was the problem. However....

I would have also wondered if it was a case of him hitting the wrong key..... until he also happened to forget to have them sign the slip for the tip.

Glad you caught it OP!

This.

I agree with Kalliope. Trust your instincts.

 

[Tarheel girl 1975]

There are so many ways now that thieves can get hold of credit card information and initiate unauthorized charges. The well publicized hacking incidents at places like Target and Home Depot are examples of this.

My advice to everyone is to go to your credit card issuer's website at least once a week and look at the activity on your account to verify that all of the transactions are legitimate and in the correct amount. If there is something improper you can act quickly and, if necessary, get a new account number.

As long as unauthorized charges are reported in a timely manner, the credit card issuer is required by law, and Master Card and VISA regulations, to follow procedures to investigate the transaction and credit your account while they investigate. The same rules apply if you have a dispute about the quality of goods or services that you paid for with your account. That is why it is preferable to pay for things with a credit card instead of cash or a check as long as you can pay the full balance of the credit card every month to avoid interest.

Regulation E does not actually cover the quality of goods and services. Some credit card companies do offer additional warranties, however. Debit cards offer the same protections under federal and Visa/MC regulations.

 

[wisblue]

Regulation E does not actually cover the quality of goods and services. Some credit card companies do offer additional warranties, however. Debit cards offer the same protections under federal and Visa/MC regulations.

This isn't the forum to get into the details of the actual laws and regulations involved. Credit cards and debit cards are covered by different laws and regulations that don't always provide identical protections. As you probably know, Regulation E doesn't cover credit card transactions at all.

While the protections offered when using debit cards are similar to those for credit cards, most consumer advocates recommend using a credit card instead of a debit card for larger purchases because of the greater protections for disputes relating to the quality of goods and services.

Regardless of whether you use a debit card or credit card, I would still recommend diligent review of account activity and reporting to the financial institution as soon as you see anything you don't recognize.

 

[Nohal]

I think you did the right thing. There are to many things that you mention that lead me to believe this was not an error. In my opinion losing my job over $10 just isn't worth it. I always pay my tip in cash. Cross out the charge tip and write in cash tip. I also don't have a credit card attached to my reservation. Unfortunately it seems to be the only way you can do on line check in so I will have to go to the front desk and have it removed. With the magic bands its to easy for others to mess up my account.

 

[LoveThatMouse!]

I may be a bit confused. Would someone clarify please?

At the end of your meal, when the waiter brings 2 copies of the receipt (one says merchant, other says customer copy) and you then fill in the tip amount, they actually bring a final copy after that? We have always just taken our copy and scooted out the door.

 

[Disfan1968]

I would have also wondered if it was a case of him hitting the wrong key..... until he also happened to forget to have them sign the slip for the tip.

Glad you caught it OP!

This. That's just too coincidental. Odds are 98% that this was intentional IMO.

 

[Aurora0427]

oh come on. The waiter did it on purpose. Don't they use computers at the Walt Disney World restaurants? The touch screens are not that tiny. Then you have his actions at the end of the night.

If it looks like a duck, if it swims like a duck, if it talks like a duck- it's a duck.

 

[smiths02]

We have TiW, so the tip is included. The one time I felt like tipping more, I just left some cash. It is a good reminder to get an actual print out of all the room charges. I honestly didn't pay enough attention when we were there for 8 nights.

 

[chicagogrl]

Wow, I didn't know you can still add it in if you out in a line there. I dont usually put anything there and just write in the total.
Writing in cash tip on there is a good idea.

Do some restaurants give you the tip suggestion amounts in the bottom?

I will just make sure to check my credit card bill as we always do anyway. Fraud can happen anywhere. We just had it here and my husband believes it was from something he ordered online.

I do wish restaurants would get the portable card terminals.

This is why I like to read the forum. Tips and reminders.

 

[Eastern]

I had a problem one time at CMC. Some of us were on the dinning plan, and 2 weren't. Server gave us 2 bills, but it was very confusing as to what tip had been applied (party of 7). I left a cash tip thinking it was not on the bill. Once I got my credit card receipt copies, I realized the server had already applied a tip, so I had tipped double on a $300 bill. I noticed within 5 minutes. I told the manager who actually retrieved the excess cash tip from the server. My mother thought I should have just left it but I was kind of annoyed because I had asked the server to explain the bills several times, trying to determine what tip I was supposed to leave.

I usually put a big line through the tip and then total the bill, if I am going to leave a cash tip.

 

[Fizban]

My only intent here is to help others avoid this happening to them on their vacation.

I know none of you were with me to experience this the way my family and I did, so you can easily question certain things. None of you saw that I wrote $25 TWICE for the tip (once for tip and then again below it for total) and my twos look nothing like my threes.

Sure, he could have accidentally entered a 3 instead of a 2. Oh, and he could have forgotten to bring me my final receipt to sign even after I asked him if that was it. And, he could have suddenly wanted us out of there because he had to go to the bathroom....but, those are too many coincidences for me.

I tend to give everyone the benefit of a doubt. I also have learned over time that my gut feelings are rarely wrong. If it walks like a duck... as the saying goes.

 

[Tarheel girl 1975]

This isn't the forum to get into the details of the actual laws and regulations involved. Credit cards and debit cards are covered by different laws and regulations that don't always provide identical protections. As you probably know, Regulation E doesn't cover credit card transactions at all.

While the protections offered when using debit cards are similar to those for credit cards, most consumer advocates recommend using a credit card instead of a debit card for larger purchases because of the greater protections for disputes relating to the quality of goods and services.

Regardless of whether you use a debit card or credit card, I would still recommend diligent review of account activity and reporting to the financial institution as soon as you see anything you don't recognize.

My intention was not to take the thread off topic, but to clear up any misunderstanding that people might have about credit card/ debit card protection after reading your post. I am aware that credit cards fall under Regulation Z which also does not address quality of goods/ services.

To get back on topic, I am glad that the OP was able to clear this up with Disney and the restaurant manager. It is actually the easiest way to get the situation resolved and gives the manager a heads up about what his/her staff may be doing.

 

[chicagogrl]

I think the waiter should have pointed out a tip was already applied and not taken the cash.
Good it was taken care of.

 

[VikingInMouseEars]

I may be a bit confused. Would someone clarify please?

At the end of your meal, when the waiter brings 2 copies of the receipt (one says merchant, other says customer copy) and you then fill in the tip amount, they actually bring a final copy after that? We have always just taken our copy and scooted out the door.

I was just going to comment about this. You are correct. In every single case that I have paid with a credit card at the table, once they know you will use a card, they take it and return with 2 copies, one you add the tip, if applicable, and sign, the other copy is yours and that acts as your final copy. You take the copy with you and leave the signed copy, they don't bring another after that.

Having said that, I do believe that OP is probably right in her belief that the water altered the tip when entering it in the computer hoping they wouldn't notice later. I certainly hope the manager pursued the issue, while it may be hard to prove that the waiter actually did it on purpose, if the manager confronts him about for an explanation it might scare him enough that he won't try that nonsense again.

 

[mom2of2]

The way that it works on the DP is this:
You receive a bill that has all the amounts for ordered items as well as suggested tip amounts at the bottom. IF you want to charge a tip to your room, you write the amount in the tip area and give it to the server. They will scan your MB, deduct the dining credits, charge the tip to your room and return for a signature that says you acknowledge the use of DP and tip charge. Unless there is a signature line that says SIGNATURE line...you are not done with the transaction. If you want to pay cash...write CASH not an amount in the tip line. Add the cash to the check book and have the server run your credits. You will still have to sign for the DP

HTH

 

[Mousemommy1]

Any chance he accidentally typed in a "3" instead of a "2" (they're right next to each other)? I wouldn't immediately assume the person was trying to rob you.

That was my thought, and I'm a pretty cynical person.

 

[TXDisneyFan1]

The way that it works on the DP is this:
You receive a bill that has all the amounts for ordered items as well as suggested tip amounts at the bottom. IF you want to charge a tip to your room, you write the amount in the tip area and give it to the server. They will scan your MB, deduct the dining credits, charge the tip to your room and return for a signature that says you acknowledge the use of DP and tip charge. Unless there is a signature line that says SIGNATURE line...you are not done with the transaction. If you want to pay cash...write CASH not an amount in the tip line. Add the cash to the check book and have the server run your credits. You will still have to sign for the DP

HTH

Thank u for explaining! This is exactly how it was handled at every other restaurant except the one I mentioned in my original post. After you write in your tip twice on the first receipt, they return with a receipt for you to sign showing your approval to pay the tip amount listed. But, keep in mind, I used DP credits at every meal and paid the tip with my MB.