Gee...I've always received great customer service from Loews hotels when I call Universal (if anything, they're more professional).
In defense of WDW, I'm assumming their staff is getting the by-product of DVC'ers adding on a few holiday dates @ the resorts to their timeshare res. Things should settle down now that the 11 month window has passed.
However, anytime would be good to release those June rates!

QUOTE=Bushman]Just for the heck of it, I called and asked about passholder rates from July 23-29. I couldn't be more disappointed w/ the response and the attitude I received from the CM. Very short, seemed exasperated, and generally just wanted me off her line. This isn't the first time it's happened, unfortunately. Sounds like maybe she should have been working for Universal instead...
I wonder if Disney actually monitors these calls? I know customer service has dropped dramatically over the past few years, but I had hoped Disney would be immune...guess not.
Oh, well, I'll just keep checking along w/ everybody else.[/QUOTE]