Issues with Payments??

[elvispursley]

Is anyone having issues with payments going through today? Have called WDW 2x and both times my cc has been declined. Called the cc company and was told it's not occurring on their end--BoA doesn't even see the attempted charge. I could use another card but I really want the airline miles!!!

 

[byurick]

I had a similar issue happen whenever I tried to use any CC online (web or phone app) but when I would call Disney and have them charge it over the phone it would go through without an issue.

It took some convincing and several calls but I finally was able to get the CM on the phone to dig deeper into my issue and they handed it off to whatever the next level of support was (I can't recall but maybe payment services or similar).

Eventually a CM called me back the next day and had me test it and it finally worked online. She mentioned there was some issue with my online profile that they had to manually fix on their end so it would stop automatically declining every CC I tried.

 

[elvispursley]

I just got off the phone with a manager from GS. As I suspected, Disney IT at it's finest. When we moved to our new address a couple months ago, I updated my address. When I made the first payment last month, I had to have them update it again because it wasn't showing the correct address in MDE. I guess there were still issues with the address so I had to go into MDE and enter the address again. And now my cc is accepted and balance paid in full!!!

I really do appreciate the CMs I've interacted with and that they didn't just blow me off as if everything was related to the bank. It was a lengthy call but glad everything is fixed on both ends!!