While booking our June 22 cruise last August ('01), the cast member we booked with told us we had the last full view, unobstructed verandah on deck 6 starboard (aft). We were told this specifically and based on this booked. We paid the extra $$ for the verandah.
When we boarded and got to the room (#6634), we had an obstructed view verandah. There was metal, blocking our view, cutting down from the upper right to lower middle of the verandah. To say we were a bit upset is an understatement. It set a bad tone for the cruise, at least as far as the verandah is concerned. We used it very little because of this. My wife, Cam, looked forward to mornings with coffee out on the verandah for months prior to the cruise, she didn't do this once.
We went to guest services to complain and they said they would have to research the booking and who took it, etc. We spoke to them upon boarding the ship on Saturday, they didn't have a satisfactory answer to us the entire week (we are still waiting for a formal response from Disney). We did ask them to check to see if we could move to another cabin, but nothing was available.
They tried to placate us with a complimentary cracker & cheese tray, and a signed Mickey Mouse photo, and a stuffed Angel Mickey at different times during the week. They even gave us free snorkel gear rentals on
Castaway Cay.
What they did was nice, but I am afraid to say that it comes no where near what we expected then, or still expect today, as a result of our verandah experience.
Once this is resolved, I will post an update.
Howard