They were down from about 10-11:45. All was running smoothly (although a little bit slow) until 4:30. That's when we got the news that we had run out of our allotment of preorders. Now we had to break the news to people that they would not get their phone on June 24th. And on top of that the system crashed AGAIN! That's when I decided to call it quits. When I walked out the door there were 12 people waiting for service and 10 reps still working hard. No one had a "lunch break" We finally realized around 3 we needed to order some pizza or we were gonna lose some people we were all so hungry! 

I think the process was different for those who wanted it shipped vs in store pickup.I downloaded the Apple Store app and had my iphone ordered in 10 minutes!
I would hope this would all be resolved by the time you pick up your iphone and pay. I would let things settle down for a few days then look into it or call your local store and ask what's going on.
I would check and make sure there are not 2 orders out there somewhere. If one order had "claimed" your upgrade, it might have caused the second to come out at full price.
I woke up around 4AM ET (regular hours) and pre-ordered via my AT&T Premier business account for 2 iPhone 4 (32gb) - two separate credit card transactions - easy process completed in 10 minutes shipped to my house.
Note: White iPhone 4 currently unavailable for pre-order or in-store pickup for both Apple and AT&T. Reason: please ask Apple.
It took 10 hours to get my confirmation email from the Apple Store.
That's so weird because I live like 5 minutes away from my AT&T store and when I got home I had like 3 emails waiting for me already.
The white phones are in very short supply for launch.



for June 24. Hope the Apple site is indeed right about that date, as I am reading at macrumors.com about delivery 6/25 and later for anyone who didn't get an early preorder in this morning...
