Interesting conversation with CM on WDW Chat!!!!

[weesignlanguage]

Thats kind of what my most recent chat was like. Except he kept saying, remember the website can be updated at anytime so check back often. Looks like it's just a shot in the dark at this point as to when if/when it will happen!

 

[mindy5648]

This is what I just had for a conversation....everything had to be prewritten becuase it was sent over almost immediately. there was no way someone could have typed it.
Thank you for contacting Disney. Please hold while we route your chat to a Disney Cast Member who will help you with your question.

Welcome to Disney! My name is Trinsey. How may I help you today?
you: Good Morning! I hope you are doing well. I was wondering if you could tell me when/if free dining will be released for January of 2013
Trinsey: Hello and thank you for choosing Walt Disney World as your vacation destination. We have not been advised if or when any promotions will be released for travel within 2013. I recommend that you periodically check back under the Special Offers tab to see if any become available for your travel dates.
you: can you tell me when the current promotion ends?
Trinsey: At this time, we are not offering a Free Dine offer.
you: ok. thank you for your help! I hope you have a great day
Trinsey: You're Welcome! We value your feedback. If you would like to give feedback regarding this chat, exit this chat session and a survey will appear. Thank you for contacting Disney.Have a magical day!

 

[weesignlanguage]

Boy! Trinsey wasn't giving up any hints was she? HA!

 

[crazy4tig]

Oh Disney please stop torturing us !!

 

[LovinPooh]

Its gotta be hell for CMs... getting harrassed about discounts. They know that discounts are late and people are waiting. Gotta drive them nuts too that disney is holding out. You would think Disney would recognize this.
Imagine the day when those discounts do come out... I am keeping my phone fully charged so I have plenty of battery to sit on hold lol

and I wait lol

 

[mindy5648]

Tried it again just to see...and i have my husband doing it at work too..lol...maybe we can annoy them to the point that they will just tell us to shut us up

Thank you for contacting Disney. Please hold while we route your chat to a Disney Cast Member who will help you with your question.

Welcome to Disney! My name is Dexter. How may I help you today?
you: Good Morning Dexter!
you: I have a couple of questions for you
you: how are you today?
Dexter: I'm fine, thanks for asking! How may I help you?
Dexter: I'll be happy to help!
you: I was wondering if you could tell me when/if there would be a free dining offer for January 2013?
Dexter: We don't get advance notice for new special offers or modifications or extensions of current offers and previous offers are not guaranteed to repeat but you're welcome to check back frequently; the website can be updated at any time!
you: also if my husband and I bought an 8 day ticket with out the hopper option and wanted to go to two parks in the same day would it just use up 2 days? We cant pay the extra for the hopper but are only staying 7 days and want to open one park and close another
Dexter: If a new promotional offer is announced and is available for your dates you may call 407-560-CHAT (2428) for a Disney Reservation Center Cast Member's assistance to modify a Magic Your Way package that was booked online or by Disney Reservation Center. If you have at least 45 days before your arrival date there is no fee to make the change!
Dexter: The Park Hopper® is applied to all days on the theme park ticket.
Dexter: You cannot use an additional day on a base ticket to visit two different theme parks on the same day.
you: ok. thank you so much for your help
you: I really appreciate it!
you: have a wonderful day
Dexter: All resort availability is limited and we urge you to book as soon as you get an offer for your preferred dates and location! I would appreciate it if you would take the survey after this chat. Thank you for contacting Disney, have a magical day!
you: we already have our reservations
you: we are just waiting to see if there will be a discount offered...it is kind of late this year...its killing me
Dexter: You may call 407-560-CHAT (407-560-2428) for a Disney Reservation Center Cast Member's assistance pricing any possible change before committing to it.

 

[Jaffa]

I just tried getting some chat info - and the Disney Rep wouldn't give anything away - just said there are no promos right now. ugh.....

 

[kiddywhompus]

Omigosh, they are using robots to chat online! There is no way that was a live person chatting. No wonder no one is getting annoyed with us constantly checking for new discounts!

 

[Jaffa]

No - it has to be real people - I saw something one time that said they don't use their real names. Also remember it's Disney - they are highly trained in Customer Service - THE BEST Customer Service.

I lost the chat function at wdw.com
I can't find it now.

 

[mickeystoontown]

After my two lengthy telephone calls yesterday, I'm feeling pretty confident that the next offer will come out on October 10th. The first castmember said that he could book me under the "new promotion" that hadn't come out yet. The second castmember said that the first castmember should not have given out that information or given a quote because the "new promotion" wasn't in the system yet so the quote would be incorrect. The only reason she had me hold while she talked with Guest Services was because I had already been told about the promotion, the conversation was recorded and she wanted to "give you a specific date to call back". I held quite a while for her to come back with the date so I don't think she was just throwing out a random date to get rid of me.

 

[mindy5648]

I believe it is real pepople but that they copy and paste from a document so that their answers are uniform ya know

 

[mindy5648]

After my two lengthy telephone calls yesterday, I'm feeling pretty confident that the next offer will come out on October 10th. The first castmember said that he could book me under the "new promotion" that hadn't come out yet. The second castmember said that the first castmember should not have given out that information or given a quote because the "new promotion" wasn't in the system yet so the quote would be incorrect. The only reason she had me hold while she talked with Guest Services was because I had already been told about the promotion, the conversation was recorded and she wanted to "give you a specific date to call back". I held quite a while for her to come back with the date so I don't think she was just throwing out a random date to get rid of me.

The 10th? I have to wait another week?!?!?! There isnt enough wine in the state of maine to get me through this lol

 

[mickeystoontown]

The 10th? I have to wait another week?!?!?! There isnt enough wine in the state of maine to get me through this lol

That's the date the second castmember told me after she spoke with Guest Services. She said to call first thing in the morning so that I could take advantage of the new offer.

 

[aaarcher86]

After my two lengthy telephone calls yesterday, I'm feeling pretty confident that the next offer will come out on October 10th. The first castmember said that he could book me under the "new promotion" that hadn't come out yet. The second castmember said that the first castmember should not have given out that information or given a quote because the "new promotion" wasn't in the system yet so the quote would be incorrect. The only reason she had me hold while she talked with Guest Services was because I had already been told about the promotion, the conversation was recorded and she wanted to "give you a specific date to call back". I held quite a while for her to come back with the date so I don't think she was just throwing out a random date to get rid of me.

 

[FigmentChick]

The 10th? I have to wait another week?!?!?! There isnt enough wine in the state of maine to get me through this lol

I agree with you!!! However, I think I'm out of luck anyway because my dates aren't until the end of NEXT October.

I just get a little frustrated because the UK received free dining for all of 2013 two months ago and we'll have to wait about every other month to see if free dining is offered in little bitty chunks.

(who knows? Maybe at this point, I'll have one of my UK friends make the reservations for me. )

 

[66Tink]

Ok here is my version from just a few minutes ago:

Thank you for contacting Disney. Please hold while we route your chat to a Disney Cast Member who will help you with your question.

Welcome to Disney! My name is Essence. How may I help you today?

you: Hello Essence! How are you? Quick question; we are trying to price out packages for March 2013 and were wondering if any discounts were available?

Essence: Hello and welcome to Walt Disney World®! I am magical as always! Thank you for asking, and how are you today? Promotions are always listed on our website under "Packages" and then "Select Offer" link.

you: Oh ok thanks! Do you know if there are currently any being offered for March 2013?

Essence: Currently there are no offers for March 2013; however, I recommend booking your vacation as soon as possible and if offers are released later, you may contact our Disney Reservation Center at 407-560-CHAT (2428) to modify your reservation.

you: Ok thank you for checking.

Essence: You are very welcome! Thank you for contacting Disney! There is a survey at the end of this chat and I truly appreciate your feedback. Have a magical day!

So apparently Essence was not as forthcoming as other CM's have been via chat Just wanted to share my experience and still hoping for some
for some kind of discount for March 2013.

 

[SarahD]

The speculating may be making us crazy, but you have to admit it's part of the fun! No other vacation is as much fun to plan as Disney, thanks to the tips and speculations on these boards!

 

[THERESA522]

The speculating may be making us crazy, but you have to admit it's part of the fun! No other vacation is as much fun to plan as Disney, thanks to the tips and speculations on these boards!

YES!!!! I AGREE!!!

On another note, unless Danny is posting about free dining, I'm not listening to any rumors.

 

[yooperfan]

The speculating may be making us crazy, but you have to admit it's part of the fun! No other vacation is as much fun to plan as Disney, thanks to the tips and speculations on these boards!

Sorry, getting up 1 1/2 hours before normal every day doesn't do it for me. I am also worried the deals will come out while I'm at work, or when they come out what I want will not be available. I will be thrilled when I can kick back with a juicy discount and start counting down the weeks until vacation. I wish I had your outlook though, pixie dust to you.

 

[loveshak22]

The speculating may be making us crazy, but you have to admit it's part of the fun! No other vacation is as much fun to plan as Disney, thanks to the tips and speculations on these boards!

I admit it...I admit it!!!

I have a really stressful job and I try to tell my DH, who thinks I'm crazy, that the Disboards and planning are a great escape. How else am I going to keep my blood pressure down??