I'm having trouble with AP rates and need help

[debelfish]

We have a current room only reservation in my sisters name. I can find an AP rate (I have the AP) online that covers our dates but twice I have called CRO and they keep telling me that no APrate is available. I am looking online at the same time and there are several resorts available. The can't seem to figure out why they show no availability on their end. I do not want to start a new reservation, we have tickets attached an tomorrow is our Fastpass day. Is it possible to keep the room only but get the rate switched to AP?
Thanks!

 

[shoreward]

We have a current room only reservation in my sisters name. I can find an AP rate (I have the AP) online that covers our dates but twice I have called CRO and they keep telling me that no APrate is available. I am looking online at the same time and there are several resorts available. The can't seem to figure out why they show no availability on their end. I do not want to start a new reservation, we have tickets attached an tomorrow is our Fastpass day. Is it possible to keep the room only but get the rate switched to AP?
Thanks!

Promo rates, including AP, are always subject to availability at the time you check. If an AP rate is available for the same dates, resort, room type, you can switch. They usually keep the overpayment on your account as a credit, to be applied to your resort charges.

Have you tried calling the AP line?
(407) 560-7277

 

[debelfish]

Thank you so much!! They were able to help me at the number you gave.