I'm going to die of old age on hold today...

[MillauFr]

This is crazy. They really need to update their computer systems so you can make all changes online.

 

[Love2Cruise2015]

This is crazy. They really need to update their computer systems so you can make all changes online.

That would be nice

 

[Bibbobboo2u]

I just wanted to let everyone know that there were many more rooms available upon calling DCL than were showing on the website this morning. I had booked our cruises online at 6am, but I was very surprised that the room choices were so limited, so I decided to call. It did take almost 2 hours, but the person who helped me was amazing! He was able to change all of our cabins to exactly what we wanted. If you are not finding what you want online, you may be surprised at what options are available if you call. I know I was!!! I am sure that using a TA would save a lot of frustration, but for do-it-yourselfers like me, calling made a huge difference!

 

[ocdisneycruiser]

I just wanted to let everyone know that there were many more rooms available upon calling DCL than were showing on the website this morning. I had booked our cruises online at 6am, but I was very surprised that the room choices were so limited, so I decided to call. It did take almost 2 hours, but the person who helped me was amazing! He was able to change all of our cabins to exactly what we wanted. If you are not finding what you want online, you may be surprised at what options are available if you call. I know I was!!! I am sure that using a TA would save a lot of frustration, but for do-it-yourselfers like me, calling made a huge difference!

just wanted to second this...we got the room we want when it didn't show online...this has happened numerous times with other bookings...so keep holding and praying for you all...

 

[KashasMom]

This is crazy. They really need to update their computer systems so you can make all changes online.

I STILL can't even get online - over 3 hours. Absolutely ridiculous!!

 

[Love2Cruise2015]

Has anyone made it through and talked to a Disney Agent recently (i've been on hold for 2 hrs)

 

[lorimay]

Perfect timing for system and phone issues.... Lordy.

 

[lorimay]

I STILL can't even get online - over 3 hours. Absolutely ridiculous!!

I just tried and was able to get in online, try restarting your computer and sign out of your DCL account a resign back in.
Good Luck.

 

[bcwife76]

Yep, I'm on the west coast, I got up at 5:45am, was on hold starting at 5:51. Someone picked up after 2 hours and 7 minutes. Woohoo!

 

[ocdisneycruiser]

Awesome! I hope you get through soon. The technical difficulties are totally causing delays. We'd saved my second (adjoining room) and the system crashed. Now I'm on hold because she has to call a supervisor because my room is locked out due to the crash. But, she's been great and my room is safe (I hope) so I'll keep waiting.

got thru like 10 minutes ago..got the room we want booked and with reservation..I am on hold to apply OBB

UPDATE: 3 hours later...DONE...

 

[ocdisneycruiser]

Has anyone made it through and talked to a Disney Agent recently (i've been on hold for 2 hrs)

Hoepfully you get thru..they are very sorry for the crazy hold times...but chances are..your room/deck is still available.

 

[mommy2allyandaveri]

I'm at 1 hour 40 minutes. I suspect today will be more busy than yesterday, likely more gold member's than platinum?

 

[ocdisneycruiser]

I'm at 1 hour 40 minutes. I suspect today will be more busy than yesterday, likely more gold member's than platinum?

unfortunately yes...keep the faith and hold...lol

 

[MillauFr]

Hoepfully you get thru..they are very sorry for the crazy hold times...but chances are..your room/deck is still available.

Yes the one benefit of their stupid IT systems. They don't sell out as fast.

 

[Love2Cruise2015]

At the 3 hours on hold mark

 

[Love2Cruise2015]

Hoepfully you get thru..they are very sorry for the crazy hold times...but chances are..your room/deck is still available.

Thank you for the support

 

[LiZaArd]

At the 3 hours on hold mark

I just hit the same! I wonder if I'm behind you on line or in front of you?

 

[Love2Cruise2015]

I just hit the same! I wonder if I'm behind you on line or in front of you?

I wish they gave us numbers so we know where we stood in the phone line...let me know when you get through

 

[Ralph&Pam]

I just wanted to let everyone know that there were many more rooms available upon calling DCL than were showing on the website this morning. I had booked our cruises online at 6am, but I was very surprised that the room choices were so limited, so I decided to call. It did take almost 2 hours, but the person who helped me was amazing! He was able to change all of our cabins to exactly what we wanted. If you are not finding what you want online, you may be surprised at what options are available if you call. I know I was!!! I am sure that using a TA would save a lot of frustration, but for do-it-yourselfers like me, calling made a huge difference!

This is quite typical, since the web site only shows 8 available rooms, starting with port side rooms. No starboard side rooms are displayed until the port side starts to fill up. If you want a particular starboard side room, you will have to call.

I had two OBBs that I wanted to use for b2b cruises. We prefer to keep the same stateroom. Yesterday, I went online at 6 am eastern time and booked the rooms, taking advantage of the opportunity to hold the rooms until midnight Thursday without paying a deposit. About 3 pm I called and was connected right away. The cast member was able to cancel each reservation hold and immediately rebook in the same room using my OBB reservation numbers, so I got the discounts. After about 10 minutes, I had exactly what we wanted without the long hold time that would have happened if I had been calling at 8 am.

 

[Love2Cruise2015]

4 hrs and still on hold...anyone else in the same boat?