Im a DVC member and pissed

[vicki_c]

The PP meant you were dealing with a disgruntled employee, not that you were one, I'm sure (despite the way that was written)!

Glad you got it worked out.

 

[jnsolomon]

Glad it worked out in the end. I am also disappointed in the way they handled this.

 

[TisBit]

Glad it worked out.....just curious, did you buy right at the beginning or end of the promotion, wonder if maybe there was some clerical errors that resulted in people trying to claim two different promotions at the same time.

 

[ClarabelleCow]

The PP meant you were dealing with a disgruntled employee, not that you were one, I'm sure (despite the way that was written)!

Glad you got it worked out.

Exactly what I was trying to say, looks I got a little distracted now that I read what I wrote!!

 

[drusba]

They said, the ticket center has been calling several individuals and doing the same thing as some extra ap vouchers went out and they weren't sure who got the extras. IMHO that wasn't a very professional way to handle it.

That sounds like either a dumb excuse or some idiot really made a stupid decision -- just cancelling everybody they feel like cancelling because they don't know who got improper vouchers.

 

[hopare]

I am so glad things worked out for you. It is too bad that you had to go through this needlessly in the first place but at least you can put it behind you!

 

[z28wiz]

Yep all good now, and looking forward to our next trip

 

[walkdmc]

Maybe your old guide gave out a lot of APs by mistake? Maybe all of his clients were handled this way?

Glad everything will work out for you. That would make for a very annoying few days while straightening things out.

 

[SFD998]

To me the Disney way should have been to suck it up and just leave the AP's that out went in place (unless it was thousands). To cancel people without knowing was certainly the wrong way to handle it.

 

[Greysword]

I can understand why the manager responsible for the tickets canceled them (based on the info given).

You need to consider a handful of APs could easily reach into the tens of thousands of dollars (or more). As such, I would think APs are locked, logged, and inventoried regularly (like checks) to minimize theft. If someone from one busines unit (DVD) simply walked in and took a group of APs from another business unit (Theme Parks), then how could they know the tickets were not stolen?

If it was an employee that failed to do the correct paperwork transfering reponsibility for those tickets, then the manager had no way of knowing it unless the person fessed up. Based on this argument, I disagree with the idea that Disney should have simply let them remain active, and the actions taken, while inconvenient to the OP and other DVC members, were correct.

In the end, it seems the APs were eventually accounted for and the problem was quickly corrected with minimal loss or inconvenience.

- Chris

 

[MinnieGirl33]

IMHO that wasn't a very professional way to handle it.

Not professional at all!

 

[maburke]

I can understand why the manager responsible for the tickets canceled them (based on the info given).

You need to consider a handful of APs could easily reach into the tens of thousands of dollars (or more). As such, I would think APs are locked, logged, and inventoried regularly (like checks) to minimize theft. If someone from one busines unit (DVD) simply walked in and took a group of APs from another business unit (Theme Parks), then how could they know the tickets were not stolen?

If it was an employee that failed to do the correct paperwork transfering reponsibility for those tickets, then the manager had no way of knowing it unless the person fessed up. Based on this argument, I disagree with the idea that Disney should have simply let them remain active, and the actions taken, while inconvenient to the OP and other DVC members, were correct.

In the end, it seems the APs were eventually accounted for and the problem was quickly corrected with minimal loss or inconvenience.

- Chris

I see your point, but how about a call saying "We are just verifying your eligibility, can you please fax me your contract page?" If the OP hadn't pursued it, he would have be improperly denied a very valuable incentive to which he was entitled, BUT told (without proper proof) that he was NOT. That's not fair, or professional.

 

[bumbershoot]

But anyways, I called quality assurance and just received a call back about 5 minutes ago, they are mailing me my new AP vouchers. It was a mistake on the ticket center end. They said, the ticket center has been calling several individuals and doing the same thing as some extra ap vouchers went out and they weren't sure who got the extras. IMHO that wasn't a very professional way to handle it.

Yay!

 

[dbs1228]

I see your point, but how about a call saying "We are just verifying your eligibility, can you please fax me your contract page?" If the OP hadn't pursued it, he would have be improperly denied a very valuable incentive to which he was entitled, BUT told (without proper proof) that he was NOT. That's not fair, or professional.

Shouldn't Disney or DVC have this information and copies of contracts on file to verify this information instead of just canceling the AP. If it was an inventory thing how did they know WHO to cancel. It would have taken a little research on Disney/DVC part but they should have handled this situation differently! Can you imagine if you were at Disney using the AP passes when they canceled them,

 

[z28wiz]

DVC did have my information that I was entitled and so did Quality Assurance. It was the ticket side of Disney that screwed up. But all in all it was fixed on my end. I just hope the other individuals that this happened to pursued it as well.

 

[coachlad]

And don't confuse DisneyWorld with DVC they are separate

 

[Snurk71]

coming in late...

ummmm...can you say that title on the DIS?