I would like to talk to someone who does not have much accent so I can understand..

[DisneyBamaFan]

 

[jlewisinsyr]

What does "shopping at Walmart" have to do with a doctor who can't speak clearly enough to be understood? Or the rep for your health insurance company? Or the customer service for your cable company?

People don't "shop" at Walmart for doctors; health insurance; or the only cable company that is available in their particular area.. There are many, many needs for "customer service" that are in no way related to "where" the money transaction takes place - or how "much" that transaction is..

Talk about twisting an arguement...

In regards to cable companies, yes, some do outsource. Health insurance, you bet some do either offshore or onshore. Doctor's in some way does come down to price, although its a lot more long term issue, there is a high cost to become a doctor and some of the profit margins for general care are not there anymore (specialists is where money is). I could go down the whole road, but considering how much you twisted the original arguement for your own sake, I'll stop now.

 

[overlyspoiled4sure]

Hmmmmmmmm. So Norton is WHY my PC is so blasted slow????? I'm ready to throw it out the window. It took over an hour the other day to get it up & running, email window open & to print 2 emails. Geeze!!

Anyway, I agree with the OP; persons in customer service should be able to speak so they're understood & should also be able to understand what's spoken to them. If they have a problem it would be nice if they'd give the call to a different operator.

I got so frustrated at a McDonald drive up some months ago I finally said "oh just forget it" & I drove away. I couldn't get the person to understand what I wanted--a plain hamburger, no salt on my fries & a small drink. What was hard about that???

 

[jlewisinsyr]

Hmmmmmmmm. So Norton is WHY my PC is so blasted slow????? I'm ready to throw it out the window. It took over an hour the other day to get it up & running, email window open & to print 2 emails. Geeze!!

Uninstall it and go install Microsoft Security Essentials, it's completely free!

 

[C.Ann]

Talk about twisting an arguement...

In regards to cable companies, yes, some do outsource. Health insurance, you bet some do either offshore or onshore. Doctor's in some way does come down to price, although its a lot more long term issue, there is a high cost to become a doctor and some of the profit margins for general care are not there anymore (specialists is where money is). I could go down the whole road, but considering how much you twisted the original arguement for your own sake, I'll stop now.

Wasn't so much "twisting" - as pointing out that "sweeping generalizations" are not always accurate..

 

[can84]

HEHEHEHEHEHE!!!

Oh I love my Mac friends! And I TOTALLY agree! My husband will pay the extra $$ for Apple Care just to speak to the kids in California. Well, that and it is a much better product for what we do (Audio/Video production).

Just an FYI--I had to call Apple in December and got someone based out of Canada. Not sure if it's because I'm on the East Coast or because of the specific question.

 

[*Fantasia*]

Hmmmmmmmm. So Norton is WHY my PC is so blasted slow????? I'm ready to throw it out the window. It took over an hour the other day to get it up & running, email window open & to print 2 emails. Geeze!!

Anyway, I agree with the OP; persons in customer service should be able to speak so they're understood & should also be able to understand what's spoken to them. If they have a problem it would be nice if they'd give the call to a different operator.

I got so frustrated at a McDonald drive up some months ago I finally said "oh just forget it" & I drove away. I couldn't get the person to understand what I wanted--a plain hamburger, no salt on my fries & a small drink. What was hard about that???

Hahahahaha... thanks for the laugh! oh btw.. sorry to say, but your comp may already be infected! this is part of the reason why i called. something was popping up (not an advertisement) and my comp was so slow. they took the virus out. my comp is back to normal. just be careful. oh no.. don't throw you computer not just yet! lol..

 

[LilyWDW]

Hmmmmmmmm. So Norton is WHY my PC is so blasted slow????? I'm ready to throw it out the window. It took over an hour the other day to get it up & running, email window open & to print 2 emails. Geeze!!

Your antivirus could be a part of the problem as to why your computer is running slow. These day, viruses and malware are getting so advanced that our antivirus programs pretty much have to run constantly in the background to efficiently protect our system . This takes up system resource which can slow down older systems.

However, what you posted sounds like an issue beyond that. I would have to see what programs your system is running on boot up... but my guess is you also have a lot of start up programs... and one of those may be something bad. To be safe, you should run antivirus and malware to make sure you are clean.

 

[LiLIrishChick63]

Not criticizing, and while I'm sure it made you feel better to let out your frustration by telling off the Supervisor - your anger is directed ENTIRELY at the wrong people. You need to be directing your anger at management/owners in the United States - the people who MAKE these unpopular and frustrating decisions.

i totally understand what you're saying. i kept telling the supervisor while i was yelling "I KNOW THIS ISN'T YOUR FAULT, SO WHOEVER IS RESPONSIBLE RELAY MY MESSAGE!" lol

 

[LiLIrishChick63]

If people have money to spend.. we would all try to buy the best.. the highest quality that money can buy. Some of us are not fortunate enough to be able to buy a Mac or Apple or whatever it is. Just because I have a Gateway comp with a Norton ant-virus doesn't mean I deserve a lesser customer service or poor service.
Just like private school vs. public school.. public schools' teacher is no better than teachers' in private school.. I can attest to this one. Again.. this is another topic.. different thread.. Just pointing out that's all.

My point is that.. paying high top dollar or not.. the customer service should be there. The service was there.. but it's just that we had communication barrier.

exactly. the reason that we go for a cheaper product is because some of us can't afford to buy top notch products and that doesn't mean we don't deserve the same customer service.

 

[LiLIrishChick63]

Hahahahaha... thanks for the laugh! oh btw.. sorry to say, but your comp may already be infected! this is part of the reason why i called. something was popping up (not an advertisement) and my comp was so slow. they took the virus out. my comp is back to normal. just be careful. oh no.. don't throw you computer not just yet! lol..

my parent's neighbor works with computers, fixing them and building them, and she had told me a few years ago that Norton is the worst anti-virus program that you can have. it doesn't catch a lot of the newer viruses out there that are popping up everyday.

Trend Micro or AVG are better virus programs, just some advice!

 

[FireDancer]

Those commercial anti virus suites are bloated and eat resources. I wouldn't use anything other then the free AV products out there. Microsoft Security Essentials, AVG, and Avast are the 3 I would recommend. The biggest defense against viruses, malware, and everything else bad that happens is user behavior. Make sure your router is locked down, plug and play is turned off, and you are using WPA or WPA2 encryption on anything wireless.

Apple products are no less susceptible to viruses, they are just not the big target. A large part of their defense is security through obscurity.

As for customer service, I call very few people any more for customer support. Most things I can fix myself spending a little time on the Google. When I do call I get people with accents from all over the world. I'm pretty good with accents and really don't have many issues with them.

 

[bicker]

Verizon isn't cheap.. but the company are. Same with Sprint..

Not at all. They really are indifferent between the alternatives, with the exception of which best serves their overriding obligations. So the determination of which alternative they use, domestic versus remote, is strictly up to consumer behaviors. Consumers incentivize low-cost operations, by picking suppliers principally on price, without paying sufficient regard to the impact on quality. If consumers were different, then the customer service offerings would be different.

Those jobs could have been given to those who are desperate need of work here in U.S. But that's another story.. another thread.

No, it's the same thread: If consumers, en masse, were sincerely willing to pay more to be assured that the work was being done in the United States, then that would be the case. The reality, however, is that folks would rather spend x% less and ignore where the work is being done.

Wal-Mart, a company that tries to present itself as true-blue American, uses many suppliers in China. They're not dummies. They're business people. They know what their customers value.

 

[NatashaDisneyCM]

Honestly, that's one of the reasons I changed from PC to Mac. The help line for Mac is based in California, and I only had to call them ONCE. I don't need an anti-virus program, so I don't have to deal with that either. I had a Dell and calling their help line made me completely nuts.

it is Austin Texas.

 

[bicker]

If people have money to spend.. we would all try to buy the best.. the highest quality that money can buy. Some of us are not fortunate enough to be able to buy a Mac or Apple or whatever it is. Just because I have a Gateway comp with a Norton ant-virus doesn't mean I deserve a lesser customer service or poor service.

Turn that around: Are you saying that people who have money to spend and are willing to spend more money to get better customer service shouldn't get better customer service?

How can you justify that?

My point is that.. paying high top dollar or not.. the customer service should be there.

Until you can defend an assertion that people who pay more should not get more then your point has no merit.

 

[bicker]

What does "shopping at Walmart" have to do with a doctor who can't speak clearly enough to be understood? Or the rep for your health insurance company? Or the customer service for your cable company?

Lots. Both examples are highlighting how consumer behaviors often result in negative consequences, and that the consumers are either oblivious to the impact of their own behaviors, or don't care, or just want everyone else to do the "right" thing while they take advantage of the micro-benefits of the "wrong" thing.

 

[PeterPan09]

it is Austin Texas.

Not the people I called. I have friends in Texas and I have no problem understanding them. The people I called on Dell's Customer Service line were in INDIA.

Now, that was over 3 years ago, so maybe Dell has gotten enough complaints that they have set up a Texas help line-but I've already gone Mac and will never go back.

 

[kaytieeldr]

However, I find it ironic that the OP says her english is "not so good", and it's obvious by her writing there is probably an accent, and english is not her first language, yet she's complaining about other people having accents.

Nasty. She's Filipino, living in the United States for a number of years. English is her second language, she's already told us that. They learn almost everything in school in English.

How many of us are fluent in two languages?

 

[Kies99]

I read/heard somewhere recently that you are "entitled" to ask to speak to someone in America.

I have not had a chance to try this out, though....

This is a little known "secret" and is totally correct. If you can't understand someone, ask to be transferred to an American and you will be. It might take some time on hold, but you will get an American.

 

[*Fantasia*]

I have an issue with outsourcing because MY job has been outsourced, and they have us working like dogs to "catch" up. Probably because they don't pay us $3 a day and are going to lay off soon.

However, I find it ironic that the OP says her english is "not so good", and it's obvious by her writing there is probably an accent, and english is not her first language, yet she's complaining about other people having accents.

Thank you for taking time to notice my English writing!!
I know huh?? Isn't it ironic!! I find this ironic myself. I know my grammar is not perfect SOOO OBVIOUS!.. and yes, I do have a slight accent.
I grew up in th U.S (just can't get rid of this accent of mine).. some people think my accent is cute.. it makes me unique they say! But of course there were no communication barrier. They understood me just fine without asking me twice! But there sure is a big difference from someone who I was speaking with two days ago and yesterday! Ooohh.. you'd complain too if you were on the other end with her on the phone.. ... Now.. I am wondering if you understood everything I said here cause you know my English isn't perfect.. Back to farming and cooking at Farmville and Cafe' World!

Thanks for letting me vent guys!! I'm good now!