New England Eeyore
DIS Veteran
- Joined
- Dec 20, 2004
- Messages
- 5,079
Over the past month or so, my Cricut Expression has been giving me some problems. When I turn it on, the power button gets dimly lit, but the machine doesn't truly turn on. It's been averaging about 10 minutes for it to truly turn on. Really annoying, but I've been too busy to do anything about so I've just lived with it, until today.
I have a ton of stuff I need to do for swaps, so I decided today would be the day I called ProvoCraft to see if they had any advice. I described the problem, and the woman at Tech support walked me through the steps of resetting the machine. She told me to leave it alone for 20 minutes, and if I still had the problem to call back. No luck - still the same problem, except when I turned the machine off and on again, it took over 30 minutes (!) for it to come back on - not sure how long exactly as I walked away and did other things. So I call back, and she advises me to try a different power cord. Luckily I still have my baby bug, so I do that - no difference. So she basically said there's nothing more they can do for me, because "they're not replacing the older machines," or something like that - she kind of mumbled. Unfortunately I'm well over the year warranty (bought it Nov 2007) so I didn't really expect them to offer to replace it, but I am really upset that the thing died on me after not even 2 years.
I have a ton of stuff I need to do for swaps that completely rely on the Cricut, so this couldn't come at a worse time. I will muddle through by either using my baby Bug or waiting for ages for the big one to turn on (the only saving grace about SCAL - no cartridge switching out). But now I'm just feeling like I want to cry. To me the Cricut is an essential tool, so I know I'm going to have to replace it but the few hundred dollars that it's going to cost again isn't really in the budget right now.
Anyway - thanks for letting me vent - I knew you ladies would understand.
I have a ton of stuff I need to do for swaps, so I decided today would be the day I called ProvoCraft to see if they had any advice. I described the problem, and the woman at Tech support walked me through the steps of resetting the machine. She told me to leave it alone for 20 minutes, and if I still had the problem to call back. No luck - still the same problem, except when I turned the machine off and on again, it took over 30 minutes (!) for it to come back on - not sure how long exactly as I walked away and did other things. So I call back, and she advises me to try a different power cord. Luckily I still have my baby bug, so I do that - no difference. So she basically said there's nothing more they can do for me, because "they're not replacing the older machines," or something like that - she kind of mumbled. Unfortunately I'm well over the year warranty (bought it Nov 2007) so I didn't really expect them to offer to replace it, but I am really upset that the thing died on me after not even 2 years.
I have a ton of stuff I need to do for swaps that completely rely on the Cricut, so this couldn't come at a worse time. I will muddle through by either using my baby Bug or waiting for ages for the big one to turn on (the only saving grace about SCAL - no cartridge switching out). But now I'm just feeling like I want to cry. To me the Cricut is an essential tool, so I know I'm going to have to replace it but the few hundred dollars that it's going to cost again isn't really in the budget right now.
Anyway - thanks for letting me vent - I knew you ladies would understand.
Do you want to borrow mine?
) I may try calling ProvoCraft again, but I don't really have high hopes. I took a peek at the Cricut messageboards and saw that a few other people had the same problem with the same outcome - nothing. 
