The CMs when I call WDW, they are so friendly!
Maybe I am way too used to bad services, but when I called yesterday to join my flight info to my hotel reservation, the CM was so joyful, it made me want to go even more.
I know, marketing, but consumer service can make such a difference. I didn't feel like I was annoying her, and my toddler kept shouting behind, and when she heard that, she noticed that I hadn't put a crib request on my reservation, so she asked me if I wanted to add one.
It was just funny how she could not prononce my french name (Marie-Lyne) and asked me if she could just call me Mary instead.
Maybe I am way too used to bad services, but when I called yesterday to join my flight info to my hotel reservation, the CM was so joyful, it made me want to go even more.
I know, marketing, but consumer service can make such a difference. I didn't feel like I was annoying her, and my toddler kept shouting behind, and when she heard that, she noticed that I hadn't put a crib request on my reservation, so she asked me if I wanted to add one.
It was just funny how she could not prononce my french name (Marie-Lyne) and asked me if she could just call me Mary instead.