DisneyMandC
DIS Veteran
- Joined
- Feb 18, 2015
- Messages
- 6,904
Oh gosh, I have been gone for about a week because my life got CRAZY. But I still had one child ticket to order and finally got the points, so I went to do it a couple of weeks ago and I wasn't able to order one child (you could not select anything lower than 1 adult, so I would have also had to get an adult ticket. So weird.) So I kept meaning to call (see CRAZY life above) and see if I could do it over the phone.
Today, I FINALLY logged in to see if it would work before I called and couldn't find them at all. The lady I talked to was absolutely no help at all. I was just coming here to see if there was some news about this or if anyone had ideas. Sounds like I am not the only one? DANGIT!!!!
Anything else I need to now? Would it help talking to the cruise dept? Something? I am so sad and we leave in one week so I need to get a ticket like, right now.
So far it appears to be showing up only on CSP portal, which has updated to the new website for me. It's not showing up on either of my CIPs, and someone reported yesterday it's not working on the CSR website. I would call into Chase and try, but it's unlikely to work. I would definitely ask them to report that it's not working so that maybe we can get this back in the game for the future. I was super unhappy with my agent. I asked him what actions Chase was going to take if I would be unable to book these tickets with my URs for a 1.25 redemption. He responded "I don't understand your question." Really, because it's not that hard to get. How are you going to make this right if I end up having to pay cash for something I should be able to book on your website, since you have it advertised there.