gottalovepluto
DIS Legend
- Joined
- Jul 14, 2014
- Messages
- 23,350
@WVMomof3 I just got off the phone with Chase and booked 7 day park hopper tickets to WDW using URs from my CSR. I was told I would get an email confirmation within an hour and I got an email with their travel supplier's confirmation number. This doesn't work for Disney so I called the phone number for the travel supplier and they said it's in the system but hasn't been processed yet. The details say something about getting a final confirmation number 60 days before my trip but that sure as heck won't work for me so I'm hoping I get the e-tickets or a will call number or something in the next day. Even when I buy tickets from a normal TA it can take time for Disney tickets to come through. Will update when I finally get them hooked into MDE.
I will update our reddit post with my experience actually booking the tickets but I mentioned I had a friend who was having problems trying to do this and the rep said to make sure to ask for the "cruise and tour representative". That if you try to do it with activities or with the airfare dept they will tell you can't do it (apparently air is a 3rd dept, I didn't know that one!). From our experiences here even cruise and tour can be hit or miss so if they tell you they can't do it just write down their name (so if you magically get transferred to them again you'll know they can't help), say thanks and Hang Up Call Again. The next rep might be able to get it, or maybe the next after that! Don't give up, don't push to a supervisor, just keep trying. I've called twice about this and both times the first Cruise rep was able to help me.
I will update our reddit post with my experience actually booking the tickets but I mentioned I had a friend who was having problems trying to do this and the rep said to make sure to ask for the "cruise and tour representative". That if you try to do it with activities or with the airfare dept they will tell you can't do it (apparently air is a 3rd dept, I didn't know that one!). From our experiences here even cruise and tour can be hit or miss so if they tell you they can't do it just write down their name (so if you magically get transferred to them again you'll know they can't help), say thanks and Hang Up Call Again. The next rep might be able to get it, or maybe the next after that! Don't give up, don't push to a supervisor, just keep trying. I've called twice about this and both times the first Cruise rep was able to help me.