I'm having a problem that I believe a few of you have had in the past with Amex. I met the MSR on my Delta Biz Plat back in June, but the SUB points have still not posted. I have been inquiring regularly by chat, but they have really just been stringing me along. Finally this morning they said that I didn't receive the SUB because my property tax payment was an ineligible payment. They then showed me the list of ineligible payments upon which they made this determination, and of course property tax payments was not on there. When I pointed this out, they said that my request had previously been raised up to their "internal investigations" team, and they had ruled it ineligible. I asked who I could speak to further about this, and they gave me a snail mail address in El Paso, which turns out to be their "General Inquiries" address. Crazy that in this day and age they ask me to snail mail something in. So I called in and the rep was helpful but gave me the same reason. I also told her that it was incorrect, so she is sending my case back to internal investigations for reconsideration.
Trying to consider next steps if this doesn't work. I don't want to let this go, especially since I haven't done anything here that was against any rules.