Behind again today, so I'll just comment on what I've read so far and then I'll keep trying to catch up.
Nothing good comes of it. I still don't have my $10 from Shake Shack, even though they both said they would investigate and also that they would manually credit me. It's been about a month, and I decided it wasn't worth the effort, but DH bugged them about it yesterday and they kept asking him if it was in a ball park (um, no, it's not like there are more than 1 around these parts) and if we bought merchandise (can you even do that?). All for food that was just sort of ok. AMEX is making us work way too hard to get this reimbursed, and I don't really want to draw all this attention to my account over $10.