How to Rescind DVC Contract?

[cep101]

Hey guys, we bought a small direct contract from Disney and after getting false information from our guide we would now like to rescind out contract. We were told we have until tomorrow (11/8/17) to do so. Because we have gotten a lot of false information from our guide I wanted to ask on here. How do we officially rescind our contract?

Our guide has been in the business for a long time, so I am not sure how she got her facts wrong on a lot of issues.

 

[KAT4DISNEY]

Your paperwork will have the information on where to fax the information that you are rescinding the contract. It used to be you faxed to quality assurance and the contact info was provided. If you can't locate it then I'd call DVC for the contact information. You have 10 days from the date you signed the contract to rescind.

 

[disneynutz]

What facts do you feel were incorrect, maybe we can learn from your conversation.

Bill

 

[Smilelea]

What facts do you feel were incorrect, maybe we can learn from your conversation.

Bill

I would like to know as well. We've been considering a small direct add-on in the near future.

 

[Wakey]

Hey guys, we bought a small direct contract from Disney and after getting false information from our guide we would now like to rescind out contract. We were told we have until tomorrow (11/8/17) to do so. Because we have gotten a lot of false information from our guide I wanted to ask on here. How do we officially rescind our contract?

Our guide has been in the business for a long time, so I am not sure how she got her facts wrong on a lot of issues.

Hi what was false info ?

 

[cep101]

Our guide has been doing this for (I believe) over 20 years, so getting incorrect information from her was very odd to us.

My husband and I own 100 points at Saratoga Springs with a UY of October, and we wanted to add on a small 25 point contract for AP benefits. I called our guide in October and realized that we just missed getting the "extra" points from 2016 because we were currently in October, but we decided to still get the add on. While talking to our guide I explained that we were planning on buying a resale contract at Boardwalk, and she mentioned that they did have a waitlist I could go on with no obligations. So, I said sure for December and February's waitlist.

After we got off the phone I did the math for Boardwalk (resale vs. direct) and decided that there was no way we should buy 100 Boardwalk points from Disney because of the cost difference between them and resale. A couple days later we received the paperwork for our new add on, and we signed and sent it back to Disney. A couple more days later our guide calls me to let me know that our points came through on the February waitlist for the Boardwalk. After doing more math and talking to my husband we decided that we wanted to do our 25 point add on at the Boardwalk and not Saratoga because with the value of the back dated points we would be getting for Boardwalk the price would be close enough to Saratoga.

When we initially bought our Saratoga add on I did use 2017 points and then borrow the points from 2018. I explained this to our guide. She then told me that when they do the rewrite they would just transfer the reservations to the Boardwalk contract, but I told her I didn't want that and wanted the reservations on my 100 point contract so that we would have all of the Boardwalk points. She then told me to just move the reservations over to our 100 point contract and there shouldn't be any issues. In order to do this I had to borrow 50 points from our 100 point contract. After I did this I called our guide back to let her know that it was done. She then told me that because I borrowed from 2018 for our add on they might make it so that the points for Boardwalk would be borrowed too... she failed to mention all of this before I borrowed the 50 points from my 100 point contract and transferred all the reservations over. This would be a HUGE issue because the Boardwalk contract has a UY of February. She then called around and spoke to the rewriters, and they told her they wouldn't do that. So, that ended up being fine. I gave her my credit card number, so she could pay the difference between the two contracts. She told me she was still waiting for a supervisor to approve the different UY, so she would finish the transaction in the morning.

This morning I get a call and voicemail from her saying that I have to buy at least 50 points from Boardwalk, and I need to decide/call her back ASAP. I called my husband and explained the voicemail to him. We were both not thrilled. We ultimately decided that we should just rescind our add on for Saratoga because I had already borrowed from our 100 point contract to take over all the reservations on the add on.

I called her back, and she explained that she went in to the waitlist to claim the points but it wouldn't let her just take 25 points. After speaking to her manager she discovered that I couldn't buy 25 points for the Boardwalk because it is viewed as a new membership due to the different UY, so I would have to buy at least 50 points to do it. I was very nice and just told her we wanted to rescind the contract. She did a not so nice laugh... Afterwards, I got on the phone with Quality Assurance to let them know that I wanted to rescind the contract.

This is a long story, but in essence, she gave us misinformation when she had me transfer the reservations from the add on to our 100 point contract because she didn't know if Disney would turn our Boardwalk points into borrowed points. She gave us misinformation when she said we could buy the 25 point add on. This stunk because we acted upon what she told us. We borrowed 50 points from our 100 point contract, so that we could have all of the Boardwalk points when we bought it. If we would have continued on with our purchase of the Saratog add on we would of had 50 points of borrowed points that we wouldn't have wanted because of the false information she gave us.

For anyone who wants to rescind a contract. Let your guide know then call Quality Assurance to let them know. They will ask you to also send an e-mail to wdwdvccancelrequests@disney.com, so that they can also have your request in writing. It was easy, and I didn't get any pressure sales talk from them.

 

[KAT4DISNEY]

I'm afraid I got a little lost with the reservation bit and why that was going to affect points from boardwalk or referencing moving reservations to your hundred point contract versus your Saratoga add on etc. DVC does not change allocations for reservations already made, or at least not without you asking, so I have zero idea what your guide was referring to there. Especially since this was to be a separate use year which means completely separate reservations and they would not transfer points either unless you asked them to. It's also normal to require essentially a new master 50 point contract if you're switching use years although there have been reports of the rare exception. If the boardwalk villas I've been October then it could've been 25.

I'm surprise that guide has been doing this for 20 years as that does not sound like a very experienced guide.

 

[minorthr]

I got lost at the reservation part as well but I dont understand why it would be a new contract with a 50 point min. We were just offered 25 at BWV and AKL as add ons.

 

[chalee94]

I dont understand why it would be a new contract with a 50 point min. We were just offered 25 at BWV and AKL as add ons.

If you are asking for a new UY month, it cannot (by definition) be an "add-on."

An add-on to a currently owned master contract must have the same UY month. A new UY month means you may be "adding" more points but it's still a new membership, and not an "add-on."

 

[cep101]

Sorry for any confusion.

Because we were going to be switching our 25 point Saratoga contract for a 25 point Boardwalk one she said that I needed to have the reservations under our 100 point contract unless I wanted the reservations to go on the Boardwalk contract. We did not want the Boardwalk points to be used for these reservations because I wanted to save the Boardwalk points.

She said that in rewriting they look to see if there are any reservations linked to the contract they are changing out. If they see any they will link them to the new contract therefore using points from the new contract for those reservations.

The whole "because you borrowed from the Saratoga add on they might make you have borrowed points for the Boardwalk one" was very much incorrect information on her part. It did scare me though! Plus, I did not understand why she didn't tell me her concerns sooner.

I am just very frustrated from this whole experience. Now my goal is to buy a Boardwalk contract on the resale market as soon as possible. Then we will decide which contract we want to add on to. Our season passes don't expire until the end of February, so I still have a few months before I will want to have a direct contract from Disney for AP renewal purposes.

 

[supersnoop]

She’s correct that a different use year can’t be a 25-point contract. I think that’s where the confusion started. Also, they frequently “find” contracts just after the use year starts because they didn’t have the prior year points available.

I would agree that you had a frustrating experience, but I don’t think it was intentional misinformation. Still, rescind and research what you really want. Perhaps that’s a 25-point October BWV contract.

 

[Jason@dvcstore]

For anyone who wants to rescind a contract. Let your guide know then call Quality Assurance to let them know. They will ask you to also send an e-mail to wdwdvccancelrequests@disney.com, so that they can also have your request in writing. It was easy, and I didn't get any pressure sales talk from them.

This is good info to share. I am glad to hear that it was easy and no pressure sales talk was given.

 

[KAT4DISNEY]

BTW OP - I wanted to add that one does not need to let their guide know they are going to rescind. Quality Assurance is the only one you needed to talk to. The guide obviously isn't going to be super happy thus the not so nice laugh so just to let others know that step is not necessary.

She’s correct that a different use year can’t be a 25-point contract. I think that’s where the confusion started. Also, they frequently “find” contracts just after the use year starts because they didn’t have the prior year points available.

In looking at my post above and this I think it's better to state that she was "correctED" that it can't be a 25 point contract for a new UY. She was "incorrect" when she said it could be. Still hard to believe she is a 20 year guide. Very frustrating for the OP.

 

[cep101]

BTW OP - I wanted to add that one does not need to let their guide know they are going to rescind. Quality Assurance is the only one you needed to talk to. The guide obviously isn't going to be super happy thus the not so nice laugh so just to let others know that step is not necessary.



In looking at my post above and this I think it's better to state that she was "correctED" that it can't be a 25 point contract for a new UY. She was "incorrect" when she said it could be. Still hard to believe she is a 20 year guide. Very frustrating for the OP.

Thanks for the heads up! That was what my guide had said, so it makes sense that this was yet again more incorrect information. Do you know how much guides get in commission per a contract?

 

[KAT4DISNEY]

Thanks for the heads up! That was what my guide had said, so it makes sense that this was yet again more incorrect information. Do you know how much guides get in commission per a contract?

FYI - I know because I did rescind a direct purchase once.

Anyway - no, I don't know what they get. It's actually been reported in the past that they don't work on commission. Seemed strange but might account for the normally low key sales approach. I'd think there's be some quota or such though that needed to be met but I really don't know how they work it.

 

[sndral]

Sorry for any confusion.

Because we were going to be switching our 25 point Saratoga contract for a 25 point Boardwalk one she said that I needed to have the reservations under our 100 point contract unless I wanted the reservations to go on the Boardwalk contract. We did not want the Boardwalk points to be used for these reservations because I wanted to save the Boardwalk points.

She said that in rewriting they look to see if there are any reservations linked to the contract they are changing out. If they see any they will link them to the new contract therefore using points from the new contract for those reservations.

The whole "because you borrowed from the Saratoga add on they might make you have borrowed points for the Boardwalk one" was very much incorrect information on her part. ...

Let me see if I understand - you have an Oct. use year contract of 100 points @ SSR which you bought resale. You then added on 25 direct SSR pt.s also w/ an Oct. use year?
You used the SSR 25 point add on points including borrowing some to make a reservation or part of a reservation.
Then you changed your mind and decided you wanted BWV for your add on, not SSR, so you cancelled the SSR contract, and instead went for 25 pt.s at BWV, but you also wanted to get extra points (this year's use points) so you wanted a Dec. use year for those 25 BWV points.
Did you initiate the SSR purchase in Oct. and get the Oct. points, but by the time you switched it was Nov., thus the need for a new use year?
My understanding is that canceling the 25 point SSR add on purchase if it was used to make a reservation would result in the reservation being canceled too, typically. It sounds like your guide was going to transfer the points from the new BWV contract to keep that reservation? I think she's correct that you needed to use your original 100 SSR points to maintain that reservation (simple phone call to MS) since you were canceling the points you'd used to make it (hence would no longer own those points) and did not want to use the BWV 25 points. Am I missing something?
I do agree, the 50 point minimum for the different use year points is something the guide should have been aware of - but given how complicated this whole thing became, hard to say what happened.

 

[Debbie Jean]

Given your dissatisfaction, you definitely need to investigate being assigned to a different guide. There are lots and lots and when you are ready to move forward with your add on, you want to be able to feel like you are making a fresh start.

It does sound a bit confusing but you are relying on your guide to be the expert. Hope your next attempt goes more smoothly!

 

[cep101]

Let me see if I understand - you have an Oct. use year contract of 100 points @ SSR which you bought resale. You then added on 25 direct SSR pt.s also w/ an Oct. use year?
You used the SSR 25 point add on points including borrowing some to make a reservation or part of a reservation.
Then you changed your mind and decided you wanted BWV for your add on, not SSR, so you cancelled the SSR contract, and instead went for 25 pt.s at BWV, but you also wanted to get extra points (this year's use points) so you wanted a Dec. use year for those 25 BWV points.
Did you initiate the SSR purchase in Oct. and get the Oct. points, but by the time you switched it was Nov., thus the need for a new use year?
My understanding is that canceling the 25 point SSR add on purchase if it was used to make a reservation would result in the reservation being canceled too, typically. It sounds like your guide was going to transfer the points from the new BWV contract to keep that reservation? I think she's correct that you needed to use your original 100 SSR points to maintain that reservation (simple phone call to MS) since you were canceling the points you'd used to make it (hence would no longer own those points) and did not want to use the BWV 25 points. Am I missing something?
I do agree, the 50 point minimum for the different use year points is something the guide should have been aware of - but given how complicated this whole thing became, hard to say what happened.

Sort of, here is a point by point timeline of things:

• We own a 100 point contract at SSR.
• We wanted to purchase 25 points at SSR for AP benefits.
• We contacted our guide in October and purchased the contract in October. Because we were in October we didn't get back dated points.
• We were also interested in owning at BWV, so she added us onto the waitlist for December and February for BWV.
• After this call I did the math and decided buying 100 BWV points from Disney could not be justified when compared to the resale market.
• I made reservations using the entire 25 available points and borrowed all 25 points from the following year (2018).
• Received contract from Disney. We signed and mailed it back to them.
• Was contacted by my guide a couple days later and told they had points for BWV for February.
• Decided that because the BWV contract would get back dated points we would rather go with that over SSR.
• Guide said contract could be rewrited - easy peasy.
• Was told that if I did not want our reservations under the 25 point SSR contract to roll over to the BWV contract we needed to put the reservations udner the 100 point contract we already own.
• I borrowed 50 points from our SSR 100 point contract and changed all the reservations to being under this contract.
• Our guide said "oops" they may make your BWV points borrowed because you had borrowed from the 25 SSR contract.
• She double checked with the rewriters and said they wouldn't do this.
• I gave her our credit card information to buy the contract.
• Next day I receive voicemail from her telling me that we needed to buy 50 points if we wanted BWV because it would be considered a new membership... she apparently did not know this information beforehand.
• Because I already borrowed 50 points from my 100 point contract and the 25 point SSR add on had 25 borrowed points we just decided to back out of the deal entirely.

 

[cep101]

I just don't understand how a guide who has been in this business for a while could have us borrow points without knowing all of her facts, and say we could go through with a purchase when we really couldn't.

 

[bumbershoot]

Our guide said "oops" they may make your BWV points borrowed because you had borrowed from the 25 SSR contract.

I truly do not understand this one. Ansnitnended up being a panic bc it wasn’t going to happen. (And how could it happen???)

You rescinded the 25 point contract to ssr, right? I know the phrase rewriting the contract was used but you don’t have it now. Right?

So it should have nothing whatsoever to do with the new 25 point contract.

Because I already borrowed 50 points from my 100 point contract and the 25 point SSR add on had 25 borrowed points we just decided to back out of the deal entirely.

But don’t you still want to buy direct? Or is it just that the bw contract doesn’t meet your needs because it’s 50 and that’s too many?

Are you now keeping the second ssr contract?