How responsive is your guide???

[Johnnie Fedora]

you will find the best guides right here on the DIS. We got the quickest answers here and really just needed to talk to our guide as a formality. Betty was our guide also, and we found her helpful; she did return our calls promptly. We often already knew about incentives, interest rates etc., Betty wanted to know where we got our info as we knew all about the BCV incentives before we talked to her

 

[sparkspeak]

Natacha Brown is a terrific Guide. She responds quickly and always finds answers to my inquiries.

 

[buck4568]

The guide we got when we joined in 98 left DVC shortly after we joined. When we wanted to add on we called and were assigned to Dave Kreutzer who is not responsive at all. I called him last week and never got a call back.

We are impulse shoppers so when we were at Vero we decided to add on there and did an add on again there last year. We also just bought more points at BWV through a resale with Jaki at "A Timeshare Broker". Jaki was great!

I am in sales and I know how hard it is to keep in touch with all your customers but when I get a call from a previous customer I will retunrn that call right away regardless of purpose of the call, ie: service issuses, a referral or just to say hello!

 

[normr]

We've been shuffled to 3 different guides everytime a guide leaves or gets promoted, the new guy is a rude jerk, my wife called him the other day to find out about buying some more points and asked him a question about resales since we really want more points at OKW and know that the resale market is the only place we'll probalby find them (I do know Disney may occasionly get some back for resale) and if he knew at what level Disney was buying them back, and then the barrage started, how if we bought a resale we would get burned and after going to contract we would find out that the people actually owed thousands of dollars more because of leans on the property and so forth.

I read other people posting about their guides of how great they are and I'm just amazed, I wish I had one like that. Please tell me who you would switch to because if we ended up buying some points from Disney, I wouldn't give this present guy the sale.

 

[DoeWDW]

Our guide is Julie Hughes. She's been wonderful. We checked into DVC 3-4 years ago but were not ready to buy. We did tell her that if they ever created a resort at the Beach Club, we'd be interested.

When we were at Disney in spring 2001, we decided to do a tour. She must have been listed as our guide in the computer, because they made sure that she was the person to give us our tour. She remembered (or at least the computer told her) that she had talked to us a few years ago. Again we told her we REALLY wanted BCV.

She called us as soon as BCV presales opened up and we just finished the paperwork. She has always been low pressure, extremely responsive when I had questions, always called me back. I'd recommend Julie to anyone!!

Doreen in PA

 

[StevieD]

Here's another recommendation for Julie Hughes. We haven't bought yet (still looking at BCV), but so far, Julie has been very responsive, answering all my questions and returning calls promptly. And never any pressure.

 

[dtheboys]

Ron Brumbaugh....My guide alway's calls me back....Alway's answers any questions that I may have!!!
I wouldn't buy from any one else!!
Thanks
Doug S.