How long for a MaxPass refund?

[GatorChris]

I requested a refund for our MaxPass ticket back in August. It was supposed to take 6-8 weeks. It's now been 12 weeks and nothing. I continue to respond to the original email they sent,(dlr.guest.mail@disneyonline.com) but with no response. Every single time I call the Disney reservation line, regardless of what option I push, they have extreme high call volume. Then they just disconnect. Maybe they should try hiring some people???

When I communicate through the app, they say they can't do refunds through that method of communication. Of course! All I know is I'm headed to WDW in 3 weeks and I'd like that MaxPass portion refunded to use on the stinking pay-to-play Genie+. This is getting to the stupid level. I'd hate to call a lawyer for what would be less than $200. But I'm sick of Disneyland "customer service" at this point.

Is there another option?

 

[Epicnemesis]

apparently I can’t read. Disregard.

Edit: to actually contribute, that’s probably something you can do on site when you get there if you are willing to suffer through the guest service line. I suggest just waiting on hold and doing other stuff while you wait with it on speaker.

 

[PatMcDuck]

I am going to DL in 2-3 weeks and need to get the MAxPass charge refunded. Will let you know how it goes. Can they do it at the resort? (staying at GC). Ticket window? Guest relations? We will see.

 

[Chernabob]

I was right at the window of their 6-8 weeks before my next trip, so I'm just going to head to the ticket booth on the first day of my trip next week to get my refund. It's not how I'd like to start my trip, but it seemed like the smarter option. Reading the OP's post, I'm glad I did!

I'm happy to report back my experience if its of any benefit

 

[SpaceCapt69]

I was able to do it pretty easily at the ticket booth in person. Back then they led me to believe that was the only way (I.e. I called and they directed me to the ticket booth).

 

[mich311e]

I had requested my Max Pass refund online at the end of August. When I went to the ticket booth on October 11 (we were there for an Oogie Boogie Bash) to "upgrade" my tickets, which were set to expire December 16, 2021, and we wanted to go for Christmas (this was a whole nother issue, no way to do it online). The CM first said they couldn't do anything about the tickets because I had requested my Max Pass refund already. (Hadn't received my refund) I had to be adamant and ask for a manager, I said I have been told repeatedly that in person is the only way to do this. The manager did go ahead and tell the CM how to process my upgrade and they issued my Max Pass refund right there.

I'm sorry to say that in-person seems to be the only way to get things done on these pre-pandemic purchased tickets. I was just lucky that I was able to do that (we live in Phoenix).

 

[GatorChris]

Sounds like I'm out of luck. I'm heading to WDW where they don't have booths in front of the parks. Maybe they can help at the resorts check in??? Who knows.

 

[PatMcDuck]

Only MK park at WDW doesn't have ticket booths right at park entrance (I think they are at TTC?) but WDW would not refund/solve a DL ticket issue. Good luck.